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Patient Services Coordinator
2 months ago
OUR VISION
To maintain our status as a leading healthcare provider on Long Island, committed to delivering outstanding health services for all patients and positively impacting both individual lives and the community.
OUR MISSION
To ensure equitable access to optimal healthcare by enhancing the overall wellness of individuals in our communities and providing high-quality, patient-centered care.
OUR VALUE PROPOSITION
To deliver comprehensive care that guarantees all patients access to primary, specialty, and social health services, facilitating optimal wellness at a transparent and affordable cost.
KEY LOCATIONS:
Roosevelt, Elmont, Hempstead, Freeport, Oceanside, and New Cassel/Westbury.
Additionally, Harmony Healthcare Long Island operates 3 school-based health centers, WIC offices in 3 locations, and a Health Home Care Coordination program.
As federally qualified health centers, we cater to the community, offering enhanced services, extended hours, and reduced prescription costs while elevating the standard of care.
We serve all patients without regard to income, residency, or immigration status.
The Harmony Healthcare Long Island provides a stable employment opportunity within a growing organization, competitive compensation, health and dental insurance, paid time off, a 401-K plan with company matching, paid holidays, employee discounts, and more.
POSITION TITLE:
Front Desk Receptionist
REPORTS TO:
Practice Manager
The following outlines the general duties, responsibilities, and competencies deemed necessary for performing the essential functions of this role and should not be viewed as an exhaustive list of all job requirements.
PRIMARY RESPONSIBILITIES:
1. Warmly greets, assists, and directs patients and visitors in a courteous and professional manner.
2. Manages patient check-in, registration, and check-out processes.
3. Instructs patients/guardians on required documentation for visits. On follow-up visits, verifies demographic and billing information for accuracy.
4. Collects patient demographic and insurance details, verifies insurance eligibility, and accurately inputs information into the electronic health record.
5. Explains all registration forms to patients, secures necessary signatures on consents and acknowledgments, and scans completed forms into the electronic health record.
6. Navigates insurance portals and accurately interprets coverage details, including plan descriptions, copayments, and primary care providers.
7. Confirms if referrals or pre-authorizations are necessary for visits.8. Assists patients in changing their primary care providers as needed.
9. Enters eligible patients into the sliding scale program and documents all required information in the electronic record.
10. Collects and processes payments due for visits and completes daily cash reconciliation.
11. Schedules patient appointments according to established criteria.
12. Conducts appointment reminder calls and follows up on no-show appointments.
13. Manages a high volume of incoming calls on a multi-line phone system, addressing all calls professionally and directing them to the appropriate staff member.
14. Communicates and collaborates with physicians and clinical staff to ensure timely patient care.
15. Records and relays messages to the relevant staff member.
16. Opens, sorts, and distributes mail and faxes.
17. Performs clerical tasks such as filing, photocopying, and scanning medical records.
18. Provides coverage in other departments or health centers as required.
19. Undertakes other related duties as assigned.
QUALIFICATIONS:
1. High school diploma or equivalent required.
2. Bilingual in English and Spanish/Creole required.
3. Proficient in computer skills (e.g., Microsoft Office & Outlook).
4. Strong customer service and communication skills.
5. Ability to multitask and pay attention to detail.
6. One (1) year of clerical experience in a medical environment preferred.
7. Knowledge of health insurance verification, authorization, and/or billing required.
SALARY:
Commensurate with experience.
ADDITIONAL INFORMATION:
This is a non-exempt position.
The Harmony Healthcare Long Island is an equal opportunity employer, providing employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, gender, marital status, sexual orientation, or non-disqualifying physical or mental disability in all aspects of human resources.
Applicants and employees who are or become disabled must be able to perform essential job functions either unaided or with reasonable accommodation. The Harmony Healthcare Long Island will determine reasonable accommodations on a case-by-case basis in accordance with applicable law.
