Patient Services Coordinator
2 weeks ago
OUR VISION
To maintain our status as a leading healthcare provider on Long Island, committed to delivering outstanding health services for all patients and positively impacting both individual lives and the community as a whole.
OUR MISSION
To ensure equitable access to superior healthcare by enhancing the overall wellness of individuals in our communities and providing high-quality, patient-centered care.
OUR VALUE PROPOSITION
To deliver comprehensive care that guarantees all patients access to primary, specialty, and social health services, enabling them to achieve and sustain optimal wellness at a transparent and affordable cost.
Nassau County Locations:
Roosevelt, Elmont, Hempstead, Freeport, Oceanside, and New Cassel/Westbury.
Additionally, Harmony Healthcare Long Island operates 3 school-based health centers, WIC offices in 3 locations, and a Health Home Care Coordination program.
As federally qualified health centers, we cater to individuals in our communities, offering enhanced services, extended hours, and reduced prescription costs while elevating the standard of care.
We provide treatment to patients irrespective of their income, residency, or immigration status.
The Harmony Healthcare Long Island presents a stable employment opportunity within a growing organization, offering competitive base compensation, health and dental insurance, paid time off, a 401-K plan with company match, paid holidays, employee discounts, and more.
POSITION TITLE:
Front Desk Receptionist
REPORTS TO:
Practice Manager
The following statements outline the general duties, responsibilities, and competencies necessary to perform the essential functions of this role and should not be viewed as an exhaustive description of all work requirements.
KEY RESPONSIBILITIES:
Promptly greets, assists, and directs patients and visitors in a courteous and professional manner.
Handles patient check-in, registration, and check-out processes.
Informs patients/guardians of required documentation for visits. On subsequent visits, verifies demographic and billing information for accuracy.
Collects patient demographic and insurance details, verifies insurance eligibility, and accurately enters information into the electronic health record.
Explains all registration forms to patients, obtains necessary signatures on required consents and acknowledgments, and scans completed registration forms into the electronic health record.
Navigates insurance portals and accurately interprets coverage details such as plan descriptions, copayments, primary care providers, etc.
Confirms whether a referral or pre-authorization is necessary for visits.Assists patients in changing their primary care provider if needed.
Enters eligible patients into the sliding scale program and records all necessary information in the electronic record.
Collects and processes payments due for visits and completes the daily cash reconciliation.
Schedules patient appointments based on criteria established by the health center.
Conducts appointment reminder calls and follows up on no-show calls.
Manages a high volume of incoming calls on a multi-line phone system, handling all calls professionally and referring them to the appropriate staff member.
Communicates and coordinates with physicians and clinical staff to ensure timely patient care.
Records and relays messages to the appropriate staff member.
Opens, sorts, and distributes mail and faxes.
Performs additional clerical duties such as filing, photocopying, and scanning medical records.
Provides coverage in other departments or health centers as required.
Undertakes other related duties as assigned.
QUALIFICATIONS:
High school diploma or equivalent required
Bilingual in English and Spanish/Creole required
Proficient in computer skills (i.e., Microsoft Office & Outlook)
Strong customer service and communication skills
Ability to multitask and pay attention to detail
One (1) year of clerical experience in a medical setting preferred
Knowledge of health insurance verification, authorization, and/or billing required
SALARY:
Commensurate with experience
ADDITIONAL INFORMATION:
This is a non-exempt position
The Harmony Healthcare Long Island is an equal opportunity employer, providing equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, gender, marital status, sexual orientation, or non-disqualifying physical or mental disability in all aspects of human resources.
Applicants and employees who are or become disabled must be able to perform essential job functions either unaided or with reasonable accommodation. The Harmony Healthcare Long Island will determine reasonable accommodation on a case-by-case basis in accordance with applicable law.
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