Customer Service Representative

3 days ago


Lebanon, Pennsylvania, United States Lebanon Federal Credit Union Full time
Join Our Team:
We are excited to announce the opportunity to join our team as a Customer Service Representative at Lebanon Federal Credit Union. As a key member of our operations team, you will be responsible for delivering exceptional customer service to our members, processing transactions accurately and efficiently, and maintaining a high level of professionalism in all interactions.

About the Role:
The ideal candidate will have excellent communication skills, a positive attitude, and the ability to work in a fast-paced team environment. You will be responsible for greeting and welcoming members to the credit union, processing transactions, and answering member inquiries.

Key Responsibilities:
  • Greet and welcome members to the credit union in a courteous, professional, and timely manner.
  • Provide prompt, accurate, and efficient member transactions.
  • Process a variety of financial transactions, including check cashing, withdrawals, deposits, transfers, loan payments, credit card payments, and other member transactions.
  • Follow credit union policies and procedures, including properly verifying member identity and endorsements.
  • Responsible for managing and balancing cash drawer on a daily basis.
  • Research and resolve cash drawer discrepancies.
Requirements:
  • High school diploma or equivalent required.
  • 0-1 years of experience in a financial institution preferred.
  • Basic computer skills, including Microsoft Windows and Microsoft Office required.
  • Intermediate mathematical skills.
  • Proven written and verbal communication skills.
What We Offer:
  • Paid time off.
  • Dress-down days on Fridays and Saturdays.
  • Employee loan discount.
  • Free credit union services.


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