Customer Service Representative
3 days ago
We are excited to announce the opportunity to join our team as a Customer Service Representative at Lebanon Federal Credit Union. As a key member of our operations team, you will be responsible for delivering exceptional customer service to our members, processing transactions accurately and efficiently, and maintaining a high level of professionalism in all interactions.
About the Role:
The ideal candidate will have excellent communication skills, a positive attitude, and the ability to work in a fast-paced team environment. You will be responsible for greeting and welcoming members to the credit union, processing transactions, and answering member inquiries.
Key Responsibilities:
- Greet and welcome members to the credit union in a courteous, professional, and timely manner.
- Provide prompt, accurate, and efficient member transactions.
- Process a variety of financial transactions, including check cashing, withdrawals, deposits, transfers, loan payments, credit card payments, and other member transactions.
- Follow credit union policies and procedures, including properly verifying member identity and endorsements.
- Responsible for managing and balancing cash drawer on a daily basis.
- Research and resolve cash drawer discrepancies.
- High school diploma or equivalent required.
- 0-1 years of experience in a financial institution preferred.
- Basic computer skills, including Microsoft Windows and Microsoft Office required.
- Intermediate mathematical skills.
- Proven written and verbal communication skills.
- Paid time off.
- Dress-down days on Fridays and Saturdays.
- Employee loan discount.
- Free credit union services.
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