Customer Service Ambassador
3 weeks ago
We are Stoic Management Group (SMG), a dynamic organization dedicated to providing innovative solutions across the Pennsylvania region. As a Customer Service Representative, you will play a vital role in helping us deliver exceptional customer experiences.
About the RoleThis position involves educating customers about our client's programs, services, and products. You will utilize your excellent communication and problem-solving skills to build strong relationships with customers and initiate sales and customer service processes.
Key Responsibilities- Develop and maintain strong relationships with customers through effective communication and problem-solving skills.
- Educate customers about our client's offerings, ensuring they are well-informed and satisfied.
- Maintain accurate records and documentation for new and existing customer accounts.
- Collaborate with fellow Community Outreach Representatives to drive revenue sales and achieve enrollment goals.
- A high school diploma or equivalent is highly recommended.
- At least 1+ year of experience in customer service, outreach, retail, or a client-focused environment is preferred.
- Passionate about delivering exceptional customer experiences.
- Strong active listening and sales presentation abilities.
- Ability to thrive in a fast-paced, customer-facing environment while maintaining professionalism.
- Capacity to work independently with minimal supervision.
The estimated salary range for this role is $45,000 - $55,000 per annum, depending on experience and qualifications.
Why Choose SMG?- Holidays off to spend quality time with loved ones.
- Diverse and inclusive company culture.
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