Customer Experience Representative

4 days ago


Lebanon, Pennsylvania, United States latitude Full time
Job Description:

We are seeking a skilled Customer Experience Representative to join our team in Lebanon, PA. As a vital member of our customer-facing team, you will play a crucial role in delivering exceptional service experiences that drive customer satisfaction and loyalty.

With at least one year of customer service experience in a blue-collar industry, such as construction, manufacturing, or trades, you will be well-equipped to handle a wide range of customer inquiries and concerns.

Responsibilities:

- Respond to customer inquiries promptly and professionally across various channels.

- Provide clear and concise product information, explaining processes and resolving customer issues efficiently.

- Maintain accurate records of customer interactions and transactions.

- Work collaboratively with internal teams to ensure seamless service delivery.

- Process orders, quotes, and returns as required.

The estimated salary for this position is $20-$25 per hour.

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