Veteran Services Program Assistant

2 days ago


Lebanon, Pennsylvania, United States Internal Revenue Service Full time
About the Job

We are seeking a highly skilled Veteran Services Program Assistant to join our team at the Internal Revenue Service. As a key member of our organization, you will play a critical role in providing exceptional support to our customers.

Job Description

This is a unique opportunity to make a real difference in the lives of our customers. As a Veteran Services Program Assistant, you will be responsible for serving as the primary contact for veterans and their representatives regarding all aspects of VA1st party copayment debt within the VA system.

You will explain VA financial programs, regulatory requirements, and available debt management options, conducting interviews to understand current financial concerns and limitations, and identifying issues and barriers in navigating VA financial policy.

Gathering relevant documents and data from multiple VHA and VBA systems, you will complete adjustments to veteran copayment accounts as needed to resolve requests for debt relief and assistance.

This position requires excellent communication skills, attention to detail, and the ability to work independently with minimal supervision.

The ideal candidate will possess strong analytical and problem-solving skills, with the ability to navigate complex financial systems and provide effective solutions to customer inquiries.

Requirements
  • Must be a U.S. Citizen
  • Selective Service Registration required for males born after 12/31/1959
  • Physical Requirements: Mainly sedentary work performed in an office environment
Salary and Benefits

The estimated salary for this position is $60,000 - $80,000 per year, depending on experience and location.

We offer a comprehensive benefits package, including health insurance, retirement plans, and paid time off.

In addition to the competitive salary and benefits, this position offers opportunities for professional growth and development, as well as a sense of fulfillment that comes from making a real difference in the lives of our customers.



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