Customer Service and Support Specialist

7 days ago


Lebanon, Pennsylvania, United States Grace Management Group Full time
About Audrey's LLC

Audrey's LLC is a leading home and decorative accessories business based in Lebanon, PA. We're part of the Grace Management Group, a privately held group of gift, fragrance, and accessories companies.

We're seeking a highly skilled Customer Service and Support Specialist to join our team. This role involves providing exceptional customer service through various communication channels.

As a valued member of our team, you will be responsible for:

  • Providing top-notch customer service via phone, email, or chat
  • Educating customers about our products and services
  • Resolving customer inquiries and issues efficiently
  • Collaborating with internal teams to address customer concerns

This is an excellent opportunity to join a dynamic company that values its employees and strives to deliver exceptional customer experiences. If you're passionate about delivering outstanding service and have a knack for problem-solving, we'd love to hear from you

Salary: $45,000 - $55,000 per annum, depending on experience. Benefits include medical, dental, and vision coverage, 401(k) matching, paid time off, and opportunities for career growth and development.

About Grace Management Group

Grace Management Group is a family-owned and operated business with a rich history dating back to 1975. We're a leader in the fragrance industry, with a portfolio of brands including Votivo, Greenleaf, Bridgewater Candle Company, The WillowBrook Company, NOTES, Audrey's, and Aroma Creations.

Our products are sold in over 90 countries worldwide, and we're committed to delivering exceptional quality and customer service. If you're looking for a challenging and rewarding career with a dynamic company, we encourage you to apply.



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