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Customer Service Director

2 months ago

Irvine, California, United States Savage Search Associates Full time
Job Overview

Savage Search Associates is seeking a seasoned professional to fill the role of Customer Service Manager. As a key member of our team, you will be responsible for leading our customer service efforts and ensuring that our clients receive exceptional support.

Key Responsibilities
  • Leadership and Team Management: Oversee and mentor a team of customer service representatives, providing guidance and support to ensure top-notch customer interactions and satisfaction.
  • Sales Support and Coordination: Qualify customer sales leads, guide them through the sales process, and collaborate with our sales team to ensure seamless order fulfillment.
  • Logistics and Operations: Assist our logistics and sales teams with customer sample requests, account setup, pricing, and EDI management to streamline order processing.
  • Customer Interaction and Resolution: Handle customer inquiries and requests, addressing order placements, account updates, pricing, product information, and resolving backorder situations, shipping issues, and product returns.
  • Continuous Improvement and Process Development: Develop and implement business improvements and procedures to enhance customer retention and sales, and maintain accurate sales data in our Salesforce database.
  • Office Administration and Support: Manage office supplies, mail, and equipment, and complete new customer setup forms.
Requirements
  • Bachelor's degree from a four-year university or equivalent experience.
  • Excellent verbal and written communication skills.
  • Professional phone etiquette and customer service skills.
  • Proficiency in Microsoft Office Suite.
  • Strong interpersonal skills and the ability to connect with individuals at all organizational levels.
  • Punctual and reliable.
  • Ability to understand and follow written and verbal instructions.
  • Strong organizational skills with the ability to manage multiple priorities.
  • Versatility and flexibility in a fast-paced, dynamic environment.
  • Professional appearance and demeanor.