Customer Success Manager

3 weeks ago

Austin, Texas, United States Kastle Systems Full time
About the Role

Kastle Systems is seeking a highly skilled Customer Success Manager to join our team. As a key member of our organization, you will be responsible for delivering exceptional customer experiences and driving business growth.

Key Responsibilities
  • Build and maintain strong relationships with clients to ensure their security and facilities needs are met.
  • Act as a client advocate within Kastle, ensuring all aspects of our services are delivered as expected.
  • Develop a deep understanding of client security and facilities needs, providing advice on Kastle-centric and industry best practices.
  • Provide utmost responsiveness to client calls and emails, addressing needs as the primary point-of-contact for support.
  • Travel to client sites for training, installation support, quarterly check-ins, and to meet client needs as they arise.
  • Monitor and analyze customer usage of our service.
  • Develop cross-functional relationships with Business Development Managers, Project Managers, Field Service technicians, the Client Services team, and the Kastle Operations Center to ensure an exceptional experience for clients with all aspects of their Kastle experience.
Requirements
  • Bachelor's degree preferred.
  • 2-4 years of Account Management/Customer Success Management experience.
  • Ability to create, maintain, and enhance customer relationships.
  • Professional, polished in appearance and able to communicate in a detailed and articulate manner.
  • Technical competence (understanding of software, hardware, networks).
  • Detail oriented, motivated, persistent, and a skilled negotiator.
  • High level of initiative, self-directed, and works well in a team environment.
  • Experience training customers on the use of technology.
  • Experience in navigating through complex sets of legacy and current technology platforms.
Eligibility Requirements
  • Must be able to meet and maintain various certifications, licenses, and/or registrations, in accordance with applicable state laws and as required by the electronic security regulations in the state(s) worked.
  • Must be willing to participate in and pass the company's pre-employment screening process, including a background investigation and drug screening.
  • If applicable, must continue to maintain a safe driving record and valid driver's license to fulfill the travel requirements of this position.
Equal Opportunity Statement

Kastle Systems International, LLC is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, marital status, pregnancy, or any other basis protected by applicable federal or state laws.

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