Client Success Manager

2 weeks ago

Austin, Texas, United States Ownwell Full time
{"Role Overview": "We're seeking an experienced Client Success Manager to join our rapidly expanding team at Ownwell. In this role, you'll be responsible for managing our largest and most strategic real estate investor accounts, ensuring client satisfaction, driving renewals, and identifying expansion opportunities. You'll play a crucial role in showcasing the value of Ownwell's services and contributing to our continued growth.", "Key Responsibilities": "
  • Serve as the primary point of contact for a portfolio of high-value real estate investor clients, including large-scale property owners, REITs, and investment firms
  • Develop and maintain strong relationships with key stakeholders within client organizations
  • Proactively monitor client accounts, ensure successful onboarding, and oversee the delivery of Ownwell's services
  • Collaborate with internal teams to resolve client issues and enhance service delivery
  • Analyze client data and usage patterns to identify opportunities for upselling and cross-selling additional services
  • Drive account renewals and expansion revenue by demonstrating clear ROI and value to clients
  • Gather and communicate client feedback to inform product development and service improvements
  • Stay informed about industry trends, tax regulations, and Ownwell's service offerings across our operating states
", "Qualifications": "
  • 5+ years of experience in client success, account management, or similar roles, preferably in SaaS or real estate-related industries
  • Proven track record of managing and growing large, complex accounts
  • Strong understanding of real estate investment, property management, or property tax concepts
  • Excellent communication, presentation, and relationship-building skills
  • Ability to analyze data and translate insights into actionable strategies
  • Experience with CRM systems and data analysis tools
  • Bachelor's degree in Business, Real Estate, or related field (or equivalent experience)
", "Benefits": "
  • Entrepreneurial culture. Own your career; we are here to support you in the journey.
  • Access to First Round Network to build your community outside of Ownwell.
  • Flexible PTO. We believe in giving you the flexibility to own your time off. In addition to flexible time off, you will get 11 company holidays. We offer the last week of the year to recharge and reset.
  • Competitive health benefits. We care for you and your family's health, as reflected in our benefits coverage.
  • Learning support through a $1,000 stipend per year to enable investing in your individual learning needs.
  • Supporting parental journey. We offer up to 16 weeks of fully paid parental and bonding leave to support your journey as a new parent.
  • As applicable complimentary real estate and tax consulting licensing and renewal
", "Culture": "

At Ownwell, we're dedicated to making the costs of property ownership more transparent and equitable. We believe that regardless of status or level of real estate expertise, everyone should have access to the information, tools, and resources to manage their real estate with confidence.

We're a collaborative, positive culture where we all win together. If this sounds like the place for you, come help us change the way everyday homeowners manage their real estate across the country.

", "Equal Opportunity Employer": "

Ownwell is an equal opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other status.

", "Language": "English"}

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