Global Success Manager

2 weeks ago

Austin, Texas, United States Ontic Full time
Job Title: Global Success Manager

Ontic is seeking an experienced Global Success Manager to join our team. As a Global Success Manager, you will be responsible for ensuring our clients realize the value of our Protective Intelligence technology platform, resulting in client retention.

Key Responsibilities:
  • Drive Ontic Platform adoption, focusing on helping clients achieve their business objectives.
  • Own client communication and provide strategic guidance and advice to clients on leveraging Ontic to meet their business objectives and drive value across their business.
  • Review the client journey, identifying how it's supported, taking a consultative approach in helping clients overcome issues and achieve goals.
  • Identify growth potential for clients as it relates to additional Ontic Platform functionality or Service opportunities.
  • Proactively educate champions and their teams on the value of Ontic, while helping them uncover use cases and ensure best practices are shared.
  • Coordinate with Sales colleagues to execute those opportunities.
  • Forecast client renewals, ensuring retention.
  • Orchestrate internal Ontic cross-functional teams to ensure the voice of the client is being represented as it relates to product and strategic decisions.
  • Work collaboratively to address client challenges with a sense of urgency.
  • Seek out opportunities to help the growing Client Success team scale efficiently with tools like SFDC, Pendo, JIRA.
Requirements:
  • Ten-plus years of experience in Client Success in a SAAS space.
  • Proven track record of five-plus years in managing and growing large accounts, with a focus on client success and satisfaction.
  • Ability to simultaneously manage multiple clients with competing priorities.
  • Candidate with Corporate Security or Executive Protection acumen a plus.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Excellent oral and written communication skills, including experience working in cross-functional teams and presenting to business executives.
  • Familiarity with tools like SFDC, Domo, Pendo, JIRA.
What We Offer:
  • Competitive Salary.
  • Medical, Vision & Dental Benefits.
  • 401k.
  • Stock Options.
  • HSA Contribution.
  • Learning Stipend.
  • Flexible PTO Policy.
  • Quarterly company ME (mental escape) days.
  • Generous Parental Leave policy.
  • Home Office Stipend.
  • Mobile Phone Reimbursement.
  • Home Internet Reimbursement for Remote Employees.
  • Anniversary & Milestone Celebrations.

Ontic prioritizes the full inclusion of qualified individuals, providing necessary accommodations for those with disabilities to perform essential job functions. If you need assistance during the application or interview process or job tasks, please contact us at recruitment@ontic.co or call (512) 572-7400.

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