Customer Success Manager

4 days ago

Austin, Texas, United States CareerCraft Full time
Job Title: Customer Success Manager

CareerCraft is seeking a highly motivated and experienced Customer Success Manager to join our team. As a key member of our customer success team, you will be responsible for ensuring our school district clients achieve their goals and objectives through our online platform.

Key Responsibilities:
  • Build and maintain strong relationships with our school district clients through regular check-ins and communication.
  • Onboard new customers by leading the scheduling and delivery of training and working with internal and external teams to facilitate data integrations and platform setup and configuration.
  • Manage customer success through the onboarding and nurturing stages, providing ongoing support and monitoring usage and sharing best practices to drive engagement.
  • Communicate with multi-layer stakeholders, providing ongoing support and monitoring usage and sharing best practices to drive engagement.
  • Develop and monitor success metrics and goals for customer platform engagement and usage.
  • Provide routine customer feedback to our Sales and Engineering Teams, collected during the various customer engagements.
Requirements:
  • 2+ years experience in implementation and customer success for SaaS company and/or experience working with SaaS tools in an education setting.
  • 3+ years in K-12 education or higher education setting.
  • 1+ years of customer support experience, preferably in an education technology environment.
  • Experience working in a remote environment.
  • Strong interpersonal skills (patience, active-listening, enthusiasm, empathy).
  • Project management skills (understand task dependencies/sequence and manage of tasks, time management).
  • Positive attitude — you can stay optimistic in high stress situations.
  • Proactive, entrepreneurial style, eager to take initiative in a fast-paced, dynamic environment.
  • Ability to maintain a high-level of customer satisfaction.
  • Excellent written and verbal communication skills.
  • Proficiency in using customer support tools and ticketing systems.
  • Ability to multitask and prioritize in a dynamic support environment.
Benefits:
  • 401K with matching.
  • Medical, dental and vision insurance.
  • Paid parental leave.
  • Remote working conditions.
  • Unlimited vacation (team members are encouraged to take at least 4 weeks off every year).

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