Strategic Partner Operations Manager
19 hours ago
This Strategic Partner Operations Manager position under Field Alliances Operations will be responsible for supporting day-to-day operations in the rapidly growing CrowdStrike MSSP partner ecosystem, as well as the Crowdstrike Alliances/Partner leadership team and wider Alliances/Partner team.
The successful candidate will have an emphasis on managing strong Salesforce data and partner program integrity with a focus on our partner-facing processes. While providing a seamless CrowdStrike experience for our partners, the role will involve constantly improving operations, building scalability, and serving as a partner advocate.
Key Responsibilities:- Partner with MSSP Partner Leaders and their teams to assist with Channel strategy using data-driven insights into trends, gaps, and opportunities to execute the plan.
- Enable the wider Alliances/Partner team to ensure seamless execution of partner-related processes and initiatives through continuous enablement.
- Manage day-to-day operational tasks to support MSP Partners, Partner Managers, and Sales teams.
- Analyze and interpret data to prepare metrics and KPIs that are shared with management on a regular basis.
- Support partner onboarding and compliance, as well as assist with complex contractual cases.
- Ensure all partner deals are properly categorized and correct partner attribution is tagged, including regional deal support.
- Advise on process enhancements and collaborate with IT, capability, and GTM teams.
- Participate in Quarterly Business Reviews (QBRs) to ensure processes align with business needs and provide recommendations for the future.
- Contribute to the Annual Planning Process.
- Investigate and resolve commission issues escalated by the Compensation Team.
- Institute best practices and scalable processes, including data flow.
- Identify opportunities to improve and streamline processes as the partnership model expands, ensuring alignment with cross-functional teams to deliver a positive user experience for partners.
- Bachelor's degree
- Minimum 10 years of experience in Partner or Channel Operations
- Minimum 5 years of MSSP Operations experience
- Strong understanding of how MSPs operate
- Strong analytical background with ability to identify anomalies
- Able to work independently, detail-oriented, and operationally-minded
- Excellent presentation, communication, and influencing skills with strong business partnership experience
- Proficiency in business applications including Excel, PowerPoint, Salesforce, and Tableau
- Able to thrive in a fast-paced environment, manage ambiguity, and adapt to change
- Curious and willing to continuously improve experience for partners and internal teams
- Ability to prioritize and optimize tasks
Estimated Salary: $120,000 - $180,000 per year based on location and industry standards.
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