Key Account Partner

4 days ago

Austin, Texas, United States Unreal Gigs Full time
Job Description

Salary Range: $120,000 - $180,000 per year

Overview

At Unreal Gigs, we're seeking a skilled Key Account Partner to join our team. This role is perfect for someone who excels at building and maintaining long-lasting client relationships.

The ideal candidate will have experience in client success, account management, or customer service, with a focus on managing key accounts and driving client satisfaction. They'll be responsible for partnering with clients to develop long-term strategies that align with their business objectives.

Responsibilities
  • Client Relationship Management:
    • Build and maintain strong relationships with key clients, acting as their primary point of contact for all service-related inquiries.
    • Engage with clients regularly to understand their business objectives, address concerns, and provide strategic advice to ensure long-term success.
  • Client Onboarding and Support:
    • Manage the onboarding process for new clients, ensuring they are set up for success from day one.
    • Provide training and support to ensure clients fully understand how to use our services and get the most value from the partnership.
  • Client Retention and Growth:
    • Proactively identify opportunities to add value for clients, whether through additional services, process improvements, or strategic advice.
    • Work closely with clients to ensure their goals are being met and drive account growth through upselling and cross-selling relevant services.
  • Problem-Solving and Issue Resolution:
    • Act as the client advocate, ensuring any issues or concerns are addressed promptly and effectively.
    • Work closely with internal teams to resolve problems and ensure clients receive the support they need to be successful.
  • Strategic Account Management:
    • Partner with clients to develop long-term strategies that align with their business objectives.
    • Provide insights and recommendations on how they can maximize the value of our offerings to meet their goals.
  • Performance Metrics and Reporting:
    • Track and analyze client performance metrics, including satisfaction, retention, and account growth.
    • Provide regular reports to clients and internal stakeholders, demonstrating the value of the partnership and identifying opportunities for improvement.
  • Collaboration with Internal Teams:
    • Work closely with sales, product, and operations teams to ensure seamless service delivery and align internal resources with client needs.
    • Collaborate with cross-functional teams to drive client success and ensure high levels of client satisfaction.
    Requirements

Required Skills:

  • Client Relationship Expertise: Proven ability to build and maintain long-lasting client relationships, with a focus on understanding client needs and delivering tailored solutions.
  • Customer Success and Retention: Experience managing client success, ensuring clients receive value from services, and identifying opportunities for account growth.
  • Problem-Solving and Conflict Resolution: Strong problem-solving skills, with the ability to address client concerns quickly and effectively.
  • Strategic Thinking and Account Management: Experience developing long-term strategies to help clients achieve their goals.
  • Communication and Collaboration: Excellent communication and interpersonal skills, with the ability to collaborate with clients, internal teams, and leadership.
  • Data-Driven Decision Making: Experience using client data and performance metrics to track success, report results, and make informed recommendations.
  • Humor: A great sense of humor, because even in the high-stakes world of client success, we believe in creating a positive and enjoyable work environment.

Educational Requirements:

  • Bachelor's degree in Business, Marketing, or a related field.
  • Certifications in customer success, account management, or sales (e.g., Certified Client Success Manager) are a plus.

Experience Requirements:

  • 3+ years of experience in client success, account management, or customer service, with a focus on managing key accounts and driving client satisfaction.
  • Proven success in managing multiple client accounts, resolving issues, and collaborating with cross-functional teams to deliver high-quality service.

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