Guest Experience Manager

1 day ago


Brooklyn, New York, United States ASM Global Full time
Job Summary
We are seeking a highly skilled Guest Services subject matter expert to join our team at ASM Global. As a Guest Experience Manager, you will be responsible for maintaining our positive reputation for premium service and reducing liabilities by hiring, training, and supervising part-time staff of usher ticket takers and supervisors.

Key Responsibilities:
  • Maintain employees in all areas of responsibility, including entrances, event level, main and upper concourses, and public elevators.
  • In-house expert for compliance with American with Disabilities Act (ADA).
  • Responsible for all ticketing relocations and primary contact for Box Office leadership.

Requirements:
  • A Guest Services subject matter expert with a minimum of 3 years of related work experience in customer/guest service experience in a sports/live entertainment facility.
  • Guest centric leader who has a BA/BS in Sports Management, Communication, or related area.

Benefits:
  • An estimated salary of $70,000 - $75,000 per year.
  • The opportunity to work with a dynamic community driven by a shared passion for creating unforgettable live experiences.


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