VIP Guest Services Ambassador

4 days ago


Brooklyn, New York, United States ASM Global Full time
Job Overview

In this esteemed role, you will be responsible for providing exceptional service to our high-end clientele at Barclays Center events. As a VIP Guest Services Representative, you will greet and direct guests within the Calvin Klein Club premium service area, conduct sweeps, provide wheelchair escorts, and operate elevators.

Maintain a pleasant, friendly, and professional demeanor with guests and staff at all times. Provide accurate directions to various clubs, suites, and premium areas of the building.

Serve in central hubs of guest communication, responding to complaints, questions, and comments, administering Guest Services programs, and distributing publications.

Key Responsibilities:

  • Provide exceptional service to high-end clients
  • Greet and direct guests within the Calvin Klein Club premium service area
  • Conduct sweeps and provide wheelchair escorts
  • Operate elevators
  • Respond to guest complaints, questions, and comments
  • Administer Guest Services programs and distribute publications

Requirements:

  • One (1) year prior customer service experience, preferably in a sports/entertainment venue environment
  • Must have reliable transportation to and from Barclay's Center for scheduled shifts
  • Ability to read, write, and understand English in a working environment
  • Available to work at least five (5) evening events per week

Salary: $40,000 - $50,000 per annum



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