Executive Guest Experience Specialist

3 days ago


Brooklyn, New York, United States Bensonhurst Dental Full time
Bensonhurst Dental: Seeking an Experienced Guest Services Coordinator

We are an upscale, top-rated, cosmetic dental office located in Brooklyn, seeking a highly skilled and energetic individual to join our team as a Guest Services Coordinator.

About the Role:

This is a dynamic position that combines guest services, front desk, and marketing/public relations. The ideal candidate will have a strong administrative background, excellent communication skills, and a passion for delivering exceptional customer experiences.

  • Provide world-class customer service, ensuring every patient feels valued and cared for.
  • Answer new patient calls, respond to emails, and schedule appointments with ease.
  • Maintain accurate records, utilizing our CRM system to track customer interactions and preferences.
  • Coordinate patient check-in, including greeting, offering amenities, and assisting with forms.
  • Liaise between the front and back offices to ensure seamless communication and efficient workflow.
  • Assist with marketing initiatives, special events, and public relations projects.
Requirements:
  • Proven administrative experience, with a focus on customer service and relationships.
  • Excellent verbal and written communication skills, with the ability to interact with patients, staff, and external partners.
  • Strong organizational skills, with attention to detail and accuracy.
  • A compassionate and empathetic approach, with a commitment to patient satisfaction.
Compensation:

The estimated annual salary for this role is $60,000 - $70,000, based on industry standards and location factors.



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