Technical Support Engineer

6 days ago


Cincinnati, Ohio, United States Digital Mobile Innovations LLC Full time
About the Role

We are seeking a highly skilled Technical Support Engineer to join our team at Digital Mobile Innovations LLC. As a key member of our technical support team, you will be responsible for providing top-notch end-user experience by resolving technical issues, troubleshooting software, hardware, and peripherals, and configuring computer systems according to company policies.

Key Responsibilities
  • Work closely with vendors to troubleshoot and resolve complex technical issues.
  • Deliver exceptional support for reported problems with desktop computers, laptops, peripherals, and mobile devices.
  • Install and configure desktop computer hardware, software, and peripherals using standard procedures.
  • Assist individuals with computer hardware, software, or network issues by asking for a description and walking them through potential solutions.
  • Train users on computer hardware and software, including printers, email programs, and software applications.
  • Monitor pending and completed computer help-desk requests to track the performance of computer systems.
  • Answer inbound phone calls and respond to voicemails.
  • Answer inbound chats.
  • Maintain satisfactory quality assurance scores.
  • Assist other teams with overflow work.
Requirements
  • CompTIA A+ certification for entry-level IT employees.
  • Microsoft's Certified Solutions Associate (MCSA) and Technology Associate (MTA) certifications for entry-level IT professionals.
  • Cisco's Certified Entry Networking Technician (CCENT) and Certified Technician (CCT) certifications for routing and switching, design, network security, and wireless.
Preferred Skills/Certifications
  • CompTIA A+ Certification (or Bachelor's Degree in IT-related field).
  • Strong attention to detail and organizational skills.
  • Multitasking skills and ability to keep up in a fast-paced work environment.
  • Critical thinking and problem-solving abilities.
Compensation

The estimated annual salary for this role is around $85,000, depending on location and experience.

About Us

Digital Mobile Innovations LLC is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud migration, and application development, DMI provides on-site and remote support to clients within governments, healthcare, financial services, transportation, manufacturing, and other critical infrastructure sectors. We have grown to over 2,100+ employees globally and have been continually recognized as a Top Workplace in both regional and national categories.



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