Technical Support Specialist

6 days ago


Cincinnati, Ohio, United States Tata Consultancy Services Full time

Job Overview

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Tata Consultancy Services (TCS) is a leading global technology services company, and we are seeking an experienced Technical Support Specialist to join our team. As a key member of our IT service desk, you will be responsible for providing first-level technical support to customers across various channels.

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About the Role

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The successful candidate will have a strong background in technical support, with experience in troubleshooting software and hardware issues. You will be expected to provide timely and effective solutions to customer queries, ensuring high levels of customer satisfaction.

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Key Responsibilities

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  • Provide first-level technical support to customers via phone, email, chat, and web interface">
  • Identify and resolve software and hardware problems using step-by-step instructions">
  • Assist customers with PC-related issues using remote control tools">
  • Communicate effectively with internal teams and stakeholders to resolve incidents and service requests">
  • Document all incoming requests and incidents within agreed timeframes using IT service management tools">
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Requirements

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  • 2+ years of experience in technical support, help desk, or customer service roles">
  • Knowledge of Active Directory, Office 365, and ITIL">
  • Critical thinking, analytical, and problem-solving skills">
  • Ability to work in a fast-paced environment and prioritize multiple tasks">
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What We Offer

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  • An estimated salary range of $55,000 - $75,000 per annum">
  • A comprehensive benefits package, including health insurance, retirement plans, and paid time off">
  • Opportunities for professional growth and development">
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About TCS

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Tata Consultancy Services (TCS) is a leading global technology services company that provides consulting, application development, and business process outsourcing services to its clients. With operations in over 50 countries, TCS has a diverse workforce and a commitment to innovation and excellence.

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How to Apply

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If you are a motivated and customer-focused individual with excellent technical skills, please submit your application, including your resume and a cover letter, to [insert contact information].



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