Technical Support and Service Specialist

5 days ago


Cincinnati, Ohio, United States Cemen Tech Full time

We are seeking an experienced Technical Support and Service Specialist to join our team at Cemen Tech.

As a key member of our customer support team, you will be responsible for providing exceptional technical support and service to our customers in the region, ensuring their equipment is functioning optimally and resolving any issues promptly.

About the Role
  • Provide technical support and assistance to customers via phone, email, and on-site visits.
  • Maintain and nurture existing customer relationships, fostering trust and loyalty through excellent service.
  • Travel up to 80% of the workday to visit customers and dealers, providing training and support as needed.
  • Stay up-to-date with product knowledge and features, communicating new developments to customers and the factory.
  • Collaborate with the Service Area Manager and other teams to ensure seamless customer support and service delivery.
Requirements
  • 3-5 years of industry experience, or equivalent combination of education and experience.
  • Minimum 2 years of hands-on service repair skills.
  • Demonstrated presentation skills to individuals and groups at all levels of an organization.
  • Creative, flexible, and innovative team player with excellent problem resolution and consultative customer service skills.
  • Strong organizational skills, able to manage priorities and workflow in a busy environment.
Competitive Salary and Benefits

The estimated salary for this role is $60,000 - $80,000 per year, depending on experience. We also offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off.

Core Values

We are committed to our six core values: Positive Mindset, Ingenuity, Accountable, Do the Right Thing, Engaged, and Safety. If you share these values and are passionate about delivering exceptional customer service, we encourage you to apply.



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