Technical Support Specialist for Educational Institutions

6 days ago


Cincinnati, Ohio, United States The Greater Cincinnati School Application Consortium Full time
Job Summary

This position is responsible for providing technical support to educational institutions. The ideal candidate will have a strong background in information technology and be able to troubleshoot, diagnose, and resolve hardware, software, and network problems.

Key Responsibilities
  • Maintain daily logs and documentation of services performed
  • Implement district procedures to perform applicable duties in an efficient, timely manner
  • Troubleshoot, diagnose, and resolve hardware problems
  • Troubleshoot, diagnose, and resolve audio/visual problems
  • Troubleshoot, diagnose, and resolve software problems
  • Troubleshoot, diagnose, and resolve telecommunications problems
  • Troubleshoot, diagnose, and resolve basic network problems
  • Coordinate hardware and software repairs with support vendors
  • Install and update Microsoft and Apple products
Requirements

To be successful in this role, you should have:

  • A high school diploma and related experience and/or training
  • A strong knowledge of information technology hardware/software technologies and Microsoft networking functions and network topologies
  • A strong understanding of Windows, Apple, and Google operating systems and applications
  • Certifications preferred in at least one or more of the following: A+, Network+, MTA: Windows Operating System Fundamentals, Microsoft 365 Certified Fundamentals, Microsoft Certified Educator, Chrome OS Administrator Credential
Working Conditions

The selected candidate will work in a fast-paced environment with multiple priorities and deadlines. They must be able to communicate effectively with various stakeholders, including technical support personnel, end users, and vendors.

Compensation

The salary range for this position is $42,640 - $65,000 per year, depending on qualifications and experience. This is a 260-day contract position with benefits available.



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