Technical Support Specialist

5 days ago


Cincinnati, Ohio, United States NextStep Networking Full time
About the Role

The Technical Support Specialist will provide first-level user support to clients, addressing hardware and software issues promptly and effectively. This includes providing device enrollment and imaging, printer management assistance, and supporting windows applications.

This role involves fostering a positive user experience by delivering high-quality support, actively seeking feedback for continuous improvement, and integrating seamlessly into the organizational culture and mission of the institution.

Responsibilities
  • Provide frontline client-centered technical support to school staff and students.
  • Diagnose and repair hardware issues on computers, printers, and other peripherals.
  • Perform timely completion of requests as well as call logging, updating and closing of activities in service request management tools.

Key Qualifications:

  • High school diploma or GED
  • Effective time management
  • Interpersonal skills: such as telephony skills, communication skills, active listening, and customer-care.
  • Ability to multi-task and adapt to changes quickly.
About Us

NextStep Networking is an innovative information technology organization seeking to provide a dignified IT experience to all of our clients. We offer a broad array of services, including IT Managed Services, Cloud Migration, and custom eLearning.

We are a diverse company with a commitment to providing a dignified work environment for all team members. Our mission is to make the local community a better place to live, learn, and work.



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