Software Support Specialist
5 days ago
The Software Support Analyst plays a critical role in ensuring the smooth operation of Tyler's software solutions. This position requires a strong technical background, excellent communication skills, and the ability to work effectively in a team environment.
Key Responsibilities- Provide high-level diagnosis and resolution of complex technical issues for clients and employees.
- Offer inbound phone, web, or email support to resolve software-related inquiries and problems efficiently.
- Utilize SQL to troubleshoot and resolve complex issues.
- Communicate effectively with all parties involved in issue resolution to meet and manage client expectations.
- Use Tyler's client management system to track and update client issue details.
- Submit client issues to the development team for resolution as needed.
- Perform Quality Assurance testing for software module upgrades/changes and analyze results to ensure software performance.
- Provide training to client end-users on software usage and best practices.
- Contribute to the company knowledge library and Tyler Community by creating or enhancing documentation.
- Mentor new staff to ensure they have the necessary guidance and support.
- Bachelor's degree in a related field or equivalent experience.
- A minimum of 2 years of experience in a Senior Software Support Specialist position or a position that demonstrates systems knowledge and experience.
- Excellent interpersonal and communication skills.
- Ability to make sound, effective, and timely decisions and solve complex problems.
- Strong analytical and problem-solving skills, particularly in a technical environment.
- Proficiency in SQL and experience working with.NET framework are preferred.
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Software Support Specialist
1 week ago
Littleton, Colorado, United States Tyler Technologies Full timeSoftware Support AnalystAt Tyler Technologies, we're seeking a skilled Software Support Analyst to join our team. As a key member of our support team, you'll play a critical role in resolving complex issues for our clients and employees.ResponsibilitiesProvide high-level diagnosis and take ownership of open issues as needed.Offer expert software support via...
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Software Support Specialist
2 days ago
Littleton, Colorado, United States Tyler Technologies Full timeJob SummaryThe Software Support Analyst plays a critical role in addressing and resolving complex issues for Tyler clients and employees. This position requires a strong understanding of software systems, excellent communication skills, and the ability to work effectively in a team environment.Key ResponsibilitiesProvide high-level diagnosis and take...
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Residential Support Specialist
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Software Developer Position
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Medical Support Specialist
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Littleton, Colorado, United States Saxon Global Full time{"title": "Technical Support Specialist", "description": "**Job Summary:**We are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to our customers, troubleshooting and resolving technical issues, and ensuring that our systems and infrastructure...
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