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Administrative Support Specialist
2 months ago
The Customer Support Specialist is a key role within the Community & Child Support Services Division (CCSS) of Arapahoe County's Human Services Department. This position provides exceptional customer service and administrative support to clients and stakeholders, ensuring the efficient operation of CCSS.
Key Responsibilities- Provide quality customer service to clients, responding to inquiries and resolving issues in a timely and professional manner.
- Assist clients with paperwork, applications, and referrals, ensuring accurate and efficient processing.
- Perform document management duties, including data entry, recordkeeping, and analysis of documentation.
- Utilize departmental computer systems to research, input, and track relevant information.
- Perform administrative tasks, such as creating correspondences, filing, and mail distribution, to support the operations of CCSS.
- High School diploma or equivalent required; Associate's or Bachelor's degree preferred.
- 2+ years of experience in customer service or administrative roles, preferably in a government or human services setting.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse populations.
- Proficiency in computer systems and software, including Microsoft Office and departmental applications.
This position is generally confined to a standard office environment, with occasional travel to meetings and training sessions. The ability to lift up to 20 pounds and stand for extended periods is required.
