Pet Care Coordinator

7 days ago


Dublin, Ohio, United States Banfield Pet Hospital Full time
Job Summary

We are seeking a highly skilled and dedicated Client Service Coordinator to join our team at Banfield Pet Hospital. As a Client Service Coordinator, you will play a critical role in driving the flow of clients and pets through the hospital, maximizing productivity, and ensuring exceptional client care.

Key Responsibilities
  • Actively recruit new clients by promoting hospital services and routing the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
  • Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
  • Provide professional, efficient, and exceptional service at all times, including welcoming clients and pets, ensuring they are comfortable in the hospital, and educating them about their pet's health.
  • Assist incoming clients by completing required documentation, entering pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
  • Assist outgoing clients by providing necessary instructions, information, and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products, and scheduling future appointments.
  • Manage finances by maintaining accurate balances and utilizing proper opening and closing procedures.
Requirements
  • Leadership skills
  • Customer focus
  • Peer relationships
  • Integrity and trust
  • Action-oriented
  • Listening skills
  • Functional skills in preventative care and OWPs, communication skills, client service skills, priority setting, and time management
What We Offer

As a Client Service Coordinator at Banfield Pet Hospital, you will have the opportunity to work in a dynamic and supportive environment, where you can grow and develop your skills. We offer competitive compensation and benefits, as well as opportunities for professional growth and development.


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