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Care Management Coordinator

2 months ago

Dublin, Ohio, United States DOCS Dermatology Full time
About DOCS Dermatology

As one of the largest and most established dermatology practices in the nation, DOCS Dermatology has been serving patients for over 40 years. With a strong commitment to patient care, we strive to provide easy access to high-quality dermatologic care in a friendly, convenient, and caring environment.

Job Summary

We are seeking a highly organized and detail-oriented Care Management Coordinator to join our team. In this role, you will perform administrative tasks under the direction of multiple physicians to ensure the smooth operation of our office. Your responsibilities will include answering phone calls, greeting patients, handling correspondence, scheduling appointments, maintaining medical records, and transcribing patient visits.

Key Responsibilities
  • Provide exceptional patient care by speaking with patients professionally and fully explaining treatments and procedures.
  • Respond to phone messages using the correct system and direct them to the appropriate individual.
  • Send prescriptions upon provider request and update/review melanoma and pathology results logs daily.
  • Properly process Prior Authorizations and have a full understanding of the iPledge program.
  • Create and send outbound referrals and certified letters as needed.
  • Run MIPS reports, identifying completed items and overriding when applicable.
Requirements

To be successful in this role, you will need a High School Diploma or General Education Diploma (GED) and excellent communication and organizational skills. If you are a detail-oriented and independent thinker who is passionate about providing exceptional patient care, we encourage you to apply.