Front Desk Associate

5 days ago


Montgomery, Alabama, United States Holiday Inn Express and Suites, MontgomeryEastchase - RAM Hotels Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Clerk to join our team at Holiday Inn Express and Suites, Montgomery/Eastchase - RAM Hotels. As a Front Desk Clerk, you will be responsible for providing exceptional guest service, ensuring a smooth and efficient check-in and check-out process, and maintaining a clean and welcoming front desk area.

Key Responsibilities
  • Guest Services: Serve as a concierge to guests, providing recommendations and assistance with local attractions, restaurants, and activities.
  • Front Desk Operations: Manage guest registration, assign hotel rooms, and generate secure room cards.
  • Communication: Verify guest payment methods, follow credit-check procedures, and post charges to guest master and city ledger accounts.
  • Housekeeping Coordination: Work closely with the housekeeping department to ensure room status reports are up-to-date and notify them of early check-ins, late check-outs, and special requests.
  • Problem-Solving: Resolve guest issues promptly and effectively, while maintaining a positive and composed demeanor.
  • Teamwork: Collaborate with other departments to ensure seamless guest experiences and maintain a high level of customer satisfaction.
Requirements
  • Education: High school graduate or equivalent, with one year of work-related experience in customer service, hotel industry, management, or a related field.
  • Skills: Proficient in MS Word, Excel, and PowerPoint, with experience in data entry, database management, and telephone etiquette.
  • Industry Experience: Understanding of the hospitality industry, with previous experience in the hotel industry and as a guest services agent.
  • Language Skills: Bilingual communication skills are preferred.
Benefits

As a valued member of our team, you will enjoy a comprehensive benefits package, including health insurance, vacation time, quarterly bonuses, and other perks. We are an Equal Opportunity/Affirmation Action employer, committed to diversity and inclusion in the workplace.



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