Front Desk Representative

5 days ago


Montgomery, Alabama, United States Pchresorts Full time

**Job Summary**

We are seeking a highly motivated and enthusiastic Night Audit / Front Desk Agent to join our team at Pchresorts. As a key member of our front office team, you will be responsible for providing exceptional customer service and ensuring a seamless guest experience.

**Key Responsibilities:**

  • Provide professional and friendly service to guests, responding to their inquiries and resolving any issues in a timely and efficient manner.
  • Process guest check-ins and check-outs, ensuring accuracy and attention to detail.
  • Manage guest room assignments, verify credit cards, and balance the cash drawer at the end of each shift.
  • Distribute information to guests in a timely manner, including room keys, welcome packets, and other relevant materials.
  • Assist in resolving guest complaints and concerns, providing solutions and alternatives when necessary.

**Requirements:**

  • High school diploma or equivalent required.
  • Previous experience in a customer-facing role, preferably in the hospitality industry.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask with ease.
  • Basic math skills and accuracy with handling cash and credit transactions.

**What We Offer:**

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • A chance to work with a talented team of professionals who are passionate about delivering exceptional customer service.

**Equal Opportunity Employer:**

Pchresorts is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.



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