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Guest Services Associate

2 months ago

Montgomery, Alabama, United States Pch Hotels & Resorts Full time

Position Overview:
As a vital part of the hospitality team at Pch Hotels & Resorts, the Front Desk Clerk plays a crucial role in ensuring a seamless experience for guests during their arrival and departure.

Key Responsibilities:
- Facilitate efficient check-in and check-out processes, ensuring guest satisfaction at every step.
- Maintain high standards of hospitality by addressing guest inquiries and resolving issues promptly.
- Verify the accuracy of room assignments and manage reservations effectively.

Qualifications:
- Strong communication skills and a friendly demeanor.
- Ability to multitask and work in a fast-paced environment.
- Previous experience in a customer service role is preferred.

Why Join Us:
At Pch Hotels & Resorts, we pride ourselves on delivering exceptional service and creating memorable experiences for our guests. We are looking for dedicated individuals who share our commitment to excellence in hospitality.