Senior Banking Professional

2 days ago

Glendale California, United States Banc of California Full time
Job Summary

The Senior Banking Professional is responsible for assisting with the execution of branch activities, including day-to-day delivery of client-facing services and processing transactions. This role requires exceptional customer service skills and knowledge of banking products and services.

Key Responsibilities
  • Accurately and efficiently process transactions (deposits, withdrawals, check cashing, ATM, night drop).
  • Identify opportunities to refer new banking products and services to customers based on their financial goals.
  • Answer questions and resolve customer concerns regarding services provided by the bank.
  • Reconcile general ledger debits and credits for a given location over a specified period of time.
  • Vault and ATM balancing.
  • Wire processing.
  • Holds/Stop payments.
  • Monthly certifications.
  • Account research.
  • Review and verify daily reports assigned by Branch Management.
  • New Accounts back-up.
  • Adhere to bank policies, operational controls, and regulatory procedures to ensure the safety and security of client and bank assets.
  • Assist with processing and scanning of daily teller work.
  • Audit peer transactions.
  • Participate and contribute to the branch's overall goals.
  • Help with the training and onboarding of new team members.
Requirements
  • Demonstrates knowledge of, adherence to, monitoring and responsibility for compliance with state and federal regulations and laws as they pertain to this position.
  • Intermediate math skills; calculate interest and percentages; balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
  • Excellent knowledge of bank deposits, lending products, credit products, and services to open accounts.
  • Relationship building, collaboration and teamwork.
  • Intermediate experience, knowledge and training in all operational activities and terminology.
  • Exceptional oral, written and interpersonal communication skills.
  • Must exhibit a very professional and helpful attitude along with the ability to interact positively with customers and co-workers.
  • Demonstrate ability to identify customer needs and implement an effective solution in a rapidly changing environment.
  • Ability to work accurately with close attention to detail.
  • Ability to maintain confidentiality of sensitive information.
  • Ability to remain flexible in order to adapt to changes in the work environment.
  • Ability to work with general supervision while performing duties.
  • Ability to communicate with individuals utilizing a telephone; requires ability to hear and speak effectively on the telephone.
Qualifications
  • High School Diploma or equivalent required.
  • Work related experience should consist of an in-depth background in Bank Secrecy Act compliance and general banking skills. Bachelor's degree preferred.
  • 3+ years of retail banking experience in a financial services industry.

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