Student Computing Services Supervisor
2 months ago
About the Role:
We are seeking a highly skilled and experienced individual to fill the position of Student Computing Services Supervisor at Barnard College. As a key member of our team, you will be responsible for supervising student employees, managing front desk operations, and providing user support to students, faculty, and staff.
Key Responsibilities:
- Supervise student employees and provide guidance and support to ensure excellent customer service
- Manage front desk operations, including reviewing voicemail and incident management
- Provide user support for walk-ins, phone, and email/self-service for students, faculty, and staff
- Perform password resets, check student account status, and field questions from student employees
- Monitor labs and printing for reported issues in on-campus computer labs during evening hours
- Provide supplementary support for IT Support Coordinator in evening hours
- Communicate effectively with IT Support Coordinator and other team members
- Monitor student ACE schedules and coverage requests
- Assist with event support and coordination
- Escalate student support issues as needed
Requirements:
- College degree with a minimum of 1 year of experience in customer service and/or supervisor role
- Some desktop computer setup/support and training preferred
- Familiarity with Windows and macOS
- Familiarity with common user software environment (e.g., GMail, Microsoft Office, web browsers, email applications, etc.)
- Experience with leadership roles and/or ability to demonstrate leadership and supervision skills
- Technical and organizational maturity to determine when to contact full-time staff in case of system outages
Working Conditions:
- Approximately 20 hours per week
- Ability to lift, carry, push, and pull equipment and materials weighing up to 25 lbs as needed
- Ability to bend, stretch, and crouch for prolonged periods
Compensation:
- Salary range: $25/hr - $25/hr
About Barnard College:
Barnard College is a world-renowned institution of higher education dedicated to academic excellence and social responsibility. We are committed to fostering a diverse and inclusive community that values creativity, critical thinking, and intellectual curiosity.
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