Student Computing Services Supervisor

3 weeks ago


New York, New York, United States Barnard College Full time
Job Summary:

The BCIT Student Computing Services Supervisor is a part-time position that oversees the front desk operations and student employees (ACEs) in the Student Computing Services department. The successful candidate will have excellent communication and leadership skills, with the ability to work independently and as part of a team.

Key Responsibilities:
  • Supervise and train student employees to provide excellent customer service and technical support to students, faculty, and staff.
  • Manage the front desk operations, including answering phones, responding to emails, and resolving technical issues.
  • Collaborate with the IT Support Supervisor to resolve delegated incidents and assignments.
  • Assist with logistics for student training sessions and events.
  • Monitor and maintain the computer labs and printing services during evening hours.
  • Provide supplementary support to the IT Support Coordinator as needed.
Requirements:

The ideal candidate will have a college degree and at least one year of experience in customer service and/or supervisory roles. Some experience with desktop computer setup and support is preferred. Familiarity with Windows and macOS, as well as common user software environments, is also required. The successful candidate will have excellent communication and leadership skills, with the ability to work independently and as part of a team.

Working Conditions:

This is a part-time position, approximately 20 hours per week. The salary range is $25/hour. The salary of the finalist selected for this role will be set based on a variety of factors, including departmental budgets, qualifications, experience, education, licenses, specialty, and training.

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