Customer Support Specialist

1 week ago


St Louis, Missouri, United States EmergencyMD Full time

Job Title:
Call Center Representative

Department:
Customer Service

Location:
Remote

Employment Type:
Full-Time

Job Overview:
We are looking for a committed and service-oriented Call Center Representative to enhance our customer service operations.

The successful candidate will manage both incoming and outgoing customer communications, delivering information, resolving concerns, and ensuring customer satisfaction remains a top priority.

The Call Center Representative will serve as the initial point of contact for our clientele, embodying the organization's principles and dedication to outstanding service.


Core Responsibilities:

Customer Engagement:
Respond to incoming calls and address customer inquiries in a timely and professional manner.

Problem Resolution:
Assess customer needs, clarify details, investigate issues, and provide effective solutions.

Product/Service Expertise:
Keep current with company offerings, services, and promotions to accurately assist customers.

Record Keeping:
Precisely document customer interactions, transactions, remarks, and complaints in the company's CRM system.

Conflict Management:
Address customer complaints or concerns, escalating complex matters to the relevant departments when necessary.

Sales Assistance:
Promote or suggest additional products and services when suitable, achieving sales objectives as established by the organization.

Regulatory Compliance:
Follow company policies, procedures, and regulatory standards in all customer interactions.

Team Collaboration:
Collaborate with colleagues and other departments to ensure a smooth customer experience.

Requirements:
High school diploma or equivalent required; some college or relevant certifications preferred.

Exceptional communication and interpersonal skills

Strong analytical and problem-solving capabilities

Ability to thrive under pressure and manage multiple tasks

Proficiency in computer systems and CRM software

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