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Inside Sales and Customer Support Specialist

2 months ago

St Louis, Missouri, United States VIP Distributing Company Full time

Position Overview
The Inside Sales and Customer Support Specialist at VIP Distributing Company plays a crucial role in delivering exceptional service to our dealership partners. This position is integral to our operations, ensuring that our clients receive timely assistance and product information.

Key Responsibilities
- Provide outstanding customer support to dealership clients via phone and other communication channels.
- Educate and guide dealership staff on GM Accessory products and related programs.
- Optimize the use of resources provided by the company to enhance service delivery.
- Communicate updates on promotions, new products, and procedural changes to dealership personnel.
- Collaborate with Territory Sales Managers to resolve customer service challenges effectively.
- Utilize downtime to perform administrative tasks that support sales initiatives.
- Innovate strategies to boost dealership engagement, sales growth, and overall productivity.
- Build and maintain strong relationships with dealership staff to foster trust and cooperation.
- Ensure customer satisfaction by addressing and resolving issues promptly.

Qualifications
- Knowledge of inventory management in an automated setting.
- Understanding of marketing principles, business management, and sales strategies.
- Familiarity with financial terminology and automotive industry acronyms.
- Proficient in various communication methods, including phone, email, and text.
- Excellent communication skills, both written and verbal, with a professional demeanor.

What We Offer
- Comprehensive Medical, Dental, and Vision plans.
- Company-paid Life Insurance and Long-Term Disability coverage.
- 401K plan with employer matching.
- Additional voluntary benefits.
- Paid holidays, vacation, and personal days.
- Employee discounts and referral bonuses.
- Performance-based incentives.

Company Culture
VIP Distributing Company is committed to fostering a supportive and collaborative work environment. We value respect, hard work, and teamwork, and we strive to improve our community through our services.