Box Office Staff Member
7 days ago
Oak View Group is seeking a highly skilled and customer-focused Event Sales Associate to join our team at Chartway Arena. As a key member of our front-line customer service team, you will be responsible for providing exceptional service to our patrons, ensuring a seamless and enjoyable experience for all events.
Key Responsibilities- Selling Event Tickets: Assist patrons with ticket sales, answering questions, and resolving issues in a professional and courteous manner.
- Customer Service: Provide top-notch customer service, responding to inquiries, and resolving issues in a timely and efficient manner.
- Will Call Functions: Locate and distribute tickets, research confirmation details, and provide accurate information to patrons.
- Phone Inquiries: Answer phone calls, respond to inquiries, and provide accurate information to patrons.
- Event Operations: Work Chartway Arena events, ODU Football/Basketball/Volleyball/Soccer/Baseball games, and other attractions, ensuring a smooth and enjoyable experience for all patrons.
- Reconciliation: Reconcile daily sales, ensuring accuracy and attention to detail.
- Customer Service: Provide exceptional customer service, responding to inquiries, and resolving issues in a timely and efficient manner.
- Cash Handling Experience: Proven experience handling cash, credit card transactions, and other financial responsibilities.
- Sales and Customer Service Experience: Prior experience in sales and customer service, preferably in a fast-paced environment.
- Communication Skills: Excellent communication skills, both verbal and written.
- Computer Knowledge: Basic computer knowledge, including proficiency in software applications.
- Attention to Detail: Strong attention to detail, ensuring accuracy and attention to detail in all aspects of the role.
- Flexibility: Ability to work a flexible schedule, including evenings, weekends, and holidays.
- Time Management: Ability to manage time effectively, prioritizing tasks and meeting deadlines.
Oak View Group is a global leader in venue development, management, and premium hospitality services for the live event industry. We offer an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
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Norfolk, Virginia, United States Oak View Group Full timeAbout Oak View GroupOak View Group is a global leader in venue development, management, and premium hospitality services for the live event industry. Our company offers an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music...
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