Event Staff Member
2 months ago
About Oak View Group
Oak View Group is a global leader in venue development, management, and premium hospitality services for the live event industry. Our company offers an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
Event Staff Position Summary
We are seeking out-going and fan-friendly individuals to become members of our Chartway Arena Event Staff team. As an Event Staff member, you will be responsible for providing exceptional customer service to our guests, ensuring a safe and welcoming atmosphere throughout the facility. Your primary focus will be on greeting guests, checking tickets, and directing fans to their seats, providing the best possible experience from entrance to exit.
Responsibilities
- Interact with guests who enter the facility, ensuring a safe and welcoming atmosphere for all.
- Be proactive and personable in greeting and assisting guests to their seats.
- Scan event tickets to ensure the proper ticket is being used to gain entry.
- Provide accurate arena and event information and direct guests accordingly.
- Be familiar with the Arena's policies and procedures, including emergency evacuation plans.
- Have the ability to anticipate needs, assess situations, and act accordingly.
- Understand the arena layout, including seat locations, hospitality spaces, concessions, and areas around the arena, and assist in managing foot traffic flow for large crowds.
- Be flexible with position assigned, understanding that duties may change based on need and/or situation.
- Stand, sit, and be stationary in one area during the duration of the shift.
- Work in loud and dark environments.
- Report any customer issues and building safety issues to supervisors.
- Perform other duties as assigned.
Qualifications
- Prior customer service experience (entry-level or supervisory) is preferred.
- Must have a positive and professional attitude and possess outstanding communication skills.
- Requires attention to detail and the ability to adapt to changing and high-pressure situations.
- Must be able to work autonomously as well as in a team setting in a respectful and courteous manner.
- Ability to read and interpret documents such as safety rules.
- Must be able to stand and walk for an extended period.
- Provide hospitality to guests before, during, and after events.
Minimum Required Qualifications:
- Outgoing and guest-friendly.
- Maintain a well-groomed appearance and be in proper uniform.
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