Field Service Operations Manager

3 weeks ago


Torrance, California, United States Arc Boat Company Full time
Job Overview

Arc Boat Company is seeking a highly skilled Field Service Lead to join our team. As a key member of our Field Operations team, you will be responsible for leading all field service strategy and operations at Arc.

Key responsibilities include providing world-class customer service, collaborating with sales, delivery, and customer experience teams, and developing robust service standards and processes.

The ideal candidate will have a strong background in engineering or a related field, with at least 4-5 years of industry experience, including 1-2 years in a leadership position.

Responsibilities
  • Lead all field service strategy and operations at Arc
  • Provide world-class customer service for Arc customers or internal stakeholders
  • Collaborate with sales, delivery, and customer experience teams
  • Recruit, manage, and develop field service staff, including engineering and technicians
  • Develop all service-related workflows, including software, issue tracking, and configuration management tools
  • Develop robust service standards, processes, and other documentation required for safe and efficient service trips
  • Collaborate with mechanical, electrical, and production engineering teams to implement feedback to mitigate field service risks or pain points
  • Support the creation and management of service BOMs, work instructions, specifications, and tool kits
  • Project manage field service trips and prioritize service work scope between internal and customer vehicles
  • Support dispositioning of rework and repairs for issues that appear post delivery, as needed
Requirements
  • Bachelor's degree in an engineering or related discipline
  • At least 4-5 years of industry experience, including 1-2 years in a leadership position
  • Experience building and troubleshooting vehicles and/or electromechanical systems
  • Experience interpreting engineering drawings, schematics, and/or instructions
  • A people-centric mindset to aid relationship building and service execution
  • A pragmatic and solutions-oriented approach
  • Ability to operate independently and make data-backed decisions
  • Clear written and verbal communication
What We Offer
  • Talented teammates that challenge you to be better
  • Access and often input to a wide range of business activities
  • Salary between $105,000-$175,000
  • Semi-annual bonuses tied to impact
  • A meaningful equity stake
  • An opportunity to have an outsized impact on industry-defining vehicles
  • The ability to drive positive environmental change through your work
  • Nearly free health insurance (we cover 99%) and a 401k
  • Generous parental leave
  • Daily lunches, plenty of snacks, lots of swag, and more
  • Boat rides
How to Apply

We encourage diversity and consider all qualified applicants equally for employment, regardless of background, identity, or status. You're always welcome to reach out even if you don't meet many of these qualifications. Passion and aptitude make up for a lot.



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