Field Service Operations Manager

7 days ago


Torrance, California, United States Arc Boat Company Full time
Job Overview

Arc Boat Company is seeking a highly skilled Field Service Lead to join our team. As a key member of our Field Operations team, you will be responsible for leading all field service strategy and operations at Arc.

Key responsibilities include providing world-class customer service, collaborating with sales, delivery, and customer experience teams, and developing robust service standards and processes.

The ideal candidate will have a strong background in engineering or a related field, with at least 4-5 years of industry experience, including 1-2 years in a leadership position.

Responsibilities
  • Lead all field service strategy and operations at Arc
  • Provide world-class customer service for Arc customers or internal stakeholders
  • Collaborate with sales, delivery, and customer experience teams
  • Recruit, manage, and develop field service staff, including engineering and technicians
  • Develop all service-related workflows, including software, issue tracking, and configuration management tools
  • Develop robust service standards, processes, and other documentation required for safe and efficient service trips
  • Collaborate with mechanical, electrical, and production engineering teams to implement feedback to mitigate field service risks or pain points
  • Support the creation and management of service BOMs, work instructions, specifications, and tool kits
  • Project manage field service trips and prioritize service work scope between internal and customer vehicles
  • Support dispositioning of rework and repairs for issues that appear post delivery, as needed
Requirements
  • Bachelor's degree in an engineering or related discipline
  • At least 4-5 years of industry experience, including 1-2 years in a leadership position
  • Experience building and troubleshooting vehicles and/or electromechanical systems
  • Experience interpreting engineering drawings, schematics, and/or instructions
  • A people-centric mindset to aid relationship building and service execution
  • A pragmatic and solutions-oriented approach
  • Ability to operate independently and make data-backed decisions
  • Clear written and verbal communication
What We Offer
  • Talented teammates that challenge you to be better
  • Access and often input to a wide range of business activities
  • Salary between $105,000-$175,000
  • Semi-annual bonuses tied to impact
  • A meaningful equity stake
  • An opportunity to have an outsized impact on industry-defining vehicles
  • The ability to drive positive environmental change through your work
  • Nearly free health insurance (we cover 99%) and a 401k
  • Generous parental leave
  • Daily lunches, plenty of snacks, lots of swag, and more
  • Boat rides
How to Apply

We encourage diversity and consider all qualified applicants equally for employment, regardless of background, identity, or status. You're always welcome to reach out even if you don't meet many of these qualifications. Passion and aptitude make up for a lot.



  • Torrance, California, United States Arc Boat Company Full time

    About the RoleWe are seeking a highly skilled Field Service Operations Manager to join our team at Arc Boat Company. As a key member of our Field Operations team, you will be responsible for leading all field service strategy and operations, providing world-class customer service, and collaborating with sales, delivery, and customer experience teams.The...


  • Torrance, California, United States Arc Boat Company Full time

    Job OverviewArc Boat Company is seeking a highly skilled and experienced Field Service Operations Manager to lead our field service strategy and operations. This is a critical role that will be responsible for providing world-class customer service, collaborating with sales, delivery, and customer experience teams, and developing robust service standards and...


  • Torrance, California, United States Arc Boat Company Full time

    {"title": "Field Service Lead", "description": "Job OverviewWe are seeking a highly skilled and experienced Field Service Lead to join our team at Arc Boat Company. As a key member of our Field Operations team, you will be responsible for leading all field service strategy and operations, providing world-class customer service, and collaborating with sales,...

  • Field Service Lead

    1 month ago


    Torrance, California, United States Arc Boat Company Full time

    Job DescriptionAt Arc Boat Company, we're revolutionizing the marine industry with our cutting-edge electric boats. We're seeking a highly skilled and experienced Field Service Lead to join our team and help us deliver exceptional customer service and support.Key ResponsibilitiesLead all field service strategy and operations for Arc's electric boat...


  • Torrance, California, United States Arc Boat Company Full time

    Job Title: Field Service EngineerWe are seeking a highly skilled Field Service Engineer to join our team at Arc Boat Company. As a key member of our Field Operations team, you will be responsible for providing world-class customer service, developing robust service standards, and collaborating with cross-functional teams to ensure seamless service...


  • Torrance, California, United States Arc Boat Company Full time

    Job Title: Field Service EngineerWe are seeking a highly skilled and experienced Field Service Engineer to join our team at Arc Boat Company. As a Field Service Engineer, you will be responsible for managing field service trips, prioritizing service work scope, and collaborating with engineering teams to implement feedback for easing service trips and...


  • Torrance, California, United States Arc Boat Company Full time

    Job OverviewWe're seeking a highly skilled and motivated Field Service Engineer to join our team at Arc Boat Company. As a key member of our Field Operations team, you will be responsible for providing exceptional customer service, developing robust service standards, and collaborating with cross-functional teams to drive business success.Key...


  • Torrance, California, United States Arc Boat Company Full time

    About Arc Boat CompanyWe're a pioneering company that's revolutionizing the marine industry by electrifying waterborne vessels. Our mission is to create a sustainable and efficient future for boating.Job Title: Field Service EngineerWe're seeking a highly skilled and motivated Field Service Engineer to join our team. As a key member of our Field Operations...


  • Torrance, California, United States Arc Boat Company Full time

    About Arc Boat CompanyWe're a pioneering electric boat manufacturer on a mission to electrify the marine industry. Our vision is to create a sustainable and efficient future for watercraft.We're seeking a highly skilled Field Service Engineer to join our team in Los Angeles. As a key member of our Field Operations team, you'll be responsible for delivering...


  • Torrance, California, United States Peak Technologies Full time

    Job Title: Field Service TechnicianJoin Peak Technologies, a leading provider of end-to-end enterprise mobility, managed services, printing, and mobile data capture solutions, as a Field Service Technician. In this role, you will provide timely and effective service and support for Peak Technologies supported equipment, including installations, repair,...


  • Torrance, California, United States Arc Boat Company Full time

    About Arc Boat CompanyWe're a pioneering company that's revolutionizing the marine industry with our cutting-edge electric water sport boats. Our mission is to provide a sustainable and enjoyable boating experience for all.Job Title: Field Service EngineerWe're seeking a highly skilled and motivated Field Service Engineer to join our team. As a key member of...


  • Torrance, California, United States Arc Boat Company Full time

    About Arc Boat CompanyWe're a pioneering company that's revolutionizing the marine industry by electrifying waterborne vessels. Our mission is to create a sustainable and efficient future for boating, and we're looking for talented individuals to join our team.Job DescriptionWe're seeking a highly skilled Field Service Engineer to join our Field Operations...


  • Torrance, California, United States Peak Technologies Full time

    Job SummaryPeak Technologies is seeking a highly skilled Field Service Technician to join our team. As a Field Service Technician, you will be responsible for providing exceptional service and support to our customers, ensuring their equipment is functioning properly and efficiently.Key ResponsibilitiesInstall, maintain, and repair electro-mechanical...


  • Torrance, California, United States Arc Boat Company Full time

    Job Title: Field Service TechnicianWe are seeking a highly skilled Field Service Technician to join our team at Arc Boat Company. As a key member of our Field Operations team, you will be responsible for maintaining and servicing customer boats in the field, as well as our fleet of internal boats.Responsibilities:Maintain and service customer boats in the...


  • Torrance, California, United States Orion Talent Full time

    Job Title: Field Service Engineer IIJoin Orion Talent as a Field Service Engineer II and take on a challenging role that requires technical expertise and excellent communication skills.Job Summary:We are seeking a highly skilled Field Service Engineer II to join our team. As a Field Service Engineer II, you will be responsible for troubleshooting and...


  • Torrance, California, United States Provider Contract Food Service Full time

    About the Associate Manager PositionThe Associate Manager plays a crucial role in the leadership team, assisting in the operation of a first-class casual dining seafood restaurant. This position is ideal for restaurant professionals looking to develop their skills and advance their careers.Key ResponsibilitiesAssist the General Manager in ensuring prompt,...


  • Torrance, California, United States Orion Talent Full time

    Job SummaryWe are seeking a highly skilled Field Service Engineer II to join our team. As a key member of our service department, you will be responsible for troubleshooting and repairing automated instruments and systems used in the practice of histology, cytology, and hematology.Key ResponsibilitiesPerform technical repairs on company medical instruments...


  • Torrance, California, United States Sakura Finetek USA Full time

    Field Service EngineerOverviewThe Field Service Engineer is accountable for the diagnosis and repair of automated instruments utilized in histology, cytology, and hematology. This position necessitates considerable travel for service and installations, demanding proficiency in electronic, electrical, mechanical, and various technical disciplines.Core...


  • Torrance, California, United States Sakura Finetek USA Full time

    Job DescriptionAs a Field Service Engineer II at Sakura Finetek USA, you will be responsible for troubleshooting and repairing automated instruments and systems used in the practice of histology, cytology, and hematology. This role requires domestic and international travel for field service and installations, approximately 75% of the time.Key...


  • Torrance, California, United States NSI-MI Technologies Ametek, Inc. Full time

    Job Title: Field Service EngineerNSI-MI Technologies, a leading provider of advanced RF measurement solutions, is seeking a highly skilled Field Service Engineer to join our team. As a Field Service Engineer, you will play a critical role in supporting our customers' test and production facilities worldwide.Key Responsibilities:Provide expert technical...