Field Service Operations Manager

3 weeks ago


Torrance, California, United States Arc Boat Company Full time
About the Role

We are seeking a highly skilled Field Service Operations Manager to join our team at Arc Boat Company. As a key member of our Field Operations team, you will be responsible for leading all field service strategy and operations, providing world-class customer service, and collaborating with sales, delivery, and customer experience teams.

The ideal candidate will have a strong background in engineering or a related field, with at least 4-5 years of industry experience, including 1-2 years in a leadership position. They will also have experience building and troubleshooting vehicles and/or electromechanical systems, as well as interpreting engineering drawings, schematics, and/or instructions.

As a Field Service Operations Manager, you will be responsible for developing all service-related workflows, including software, issue tracking, and configuration management tools. You will also collaborate with mechanical, electrical, and production engineering teams to implement feedback to mitigate field service risks or pain points.

We offer a competitive salary between $105,000-$175,000, semi-annual bonuses tied to impact, a meaningful equity stake, and a wide range of benefits, including nearly free health insurance and a 401k. If you are a motivated and experienced professional looking for a new challenge, please submit your application.

Key Responsibilities
  • Lead all field service strategy and operations at Arc Boat Company
  • Provide world-class customer service for Arc customers or internal stakeholders
  • Collaborate with sales, delivery, and customer experience teams
  • Develop all service-related workflows, including software, issue tracking, and configuration management tools
  • Collaborate with mechanical, electrical, and production engineering teams to implement feedback to mitigate field service risks or pain points
Requirements
  • Bachelor's degree in an engineering or related discipline
  • At least 4-5 years of industry experience, including 1-2 years in a leadership position
  • Experience building and troubleshooting vehicles and/or electromechanical systems
  • Experience interpreting engineering drawings, schematics, and/or instructions
What We Offer
  • Competitive salary between $105,000-$175,000
  • Semi-annual bonuses tied to impact
  • Meaningful equity stake
  • Nearly free health insurance and a 401k
  • Generous parental leave
  • Daily lunches, plenty of snacks, lots of swag, and more


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