Senior Operations Manager

4 days ago

Torrance, California, United States Hustler Hollywood Full time

Job Summary

The Director of Store Operations is a critical role that focuses on collaborating with store management teams, regional, and corporate teams to enhance operational excellence across the region.

This position requires a senior-level management professional with experience in leading multi-unit operations functions in a fast-paced retail environment.

The ideal candidate will have expert knowledge of stock and operations in a high-volume, dynamic environment, with extensive people management and development skills.

Key Responsibilities

  • Develop systems and processes to efficiently manage and monitor operational and financial performance of stores
  • Oversee and lead the creation and execution of consistent operations standards and define service protocols
  • Manage consolidated P&L for stores overhead, staffing, and expenses
  • Develop and maintain safety procedures and ensure adherence to safety standards and local regulations
  • Oversee new store openings and train staff on operational excellence
  • Grow customer feedback mechanisms and analyze data to improve processes and procedures
  • Establish and maintain operational standards and policies in compliance with federal, state, and local laws
  • Manage sourcing and procurement of consumables/supplies and replenishment at stores

Requirements

  • Progressive experience in operations within retail, health, and wellness or other relevant industries (10+ years)
  • Experience as a regional, district manager, or similar role overseeing multiple sites/centers/stores, including opening new stores/sites (3+ years)
  • P&L experience along with a track record of building businesses
  • Leadership experience, including hiring, training, inspiring, and managing people
  • Strong operational skills in a customer-service environment, ability to analyze and leverage data to make informed recommendations
  • Experience scaling operations
  • Proven expertise in building customer-based operations standards and leveraging technology to scale and meet those needs

What We Offer

  • Excellent benefits, including medical, dental, vision, 401(k), vacation, and sick time, paid holidays, life insurance, and more
  • Alternate workweek schedule with a 3-day weekend every other week

Disclaimer

The company reserves the right to amend and/or add to any and all responsibilities and requirements in this job description or any other document.

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