Customer Service Operations Coordinator
1 day ago
Job Summary:
Ricoh Americas Corporation is seeking a highly skilled Customer Service Operations Coordinator to join our team. As an integral member of the service team, you will play a crucial role in supporting the daily operations for all contracted services at customer accounts within a geographical area.
Key Responsibilities:
- Assist management with process improvement initiatives to enhance service delivery and customer satisfaction.
- Participate in procedural testing and validation to ensure seamless service operations.
- Collaborate with field teams to resolve customer issues and improve overall service experience.
- Contribute to the development and implementation of service strategies to meet business objectives.
Requirements:
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
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