IT Support Specialist

1 week ago


Renton, Washington, United States Insight Global Full time

Required Skills and Experience *

High School Diploma or GED is essential.

Entry-level expertise in personal computer support, encompassing installation, deployment, and hardware troubleshooting.

Proficient in the installation of operating systems, software, and applications, with a minimum of entry-level experience in direct client interactions.

Basic understanding of profile management and data migration processes.

Fundamental knowledge of desktop support and networking principles.

Basic familiarity with Microsoft Office Suite (Word, Excel, PowerPoint, and Access).

Preferred Skills and Experience

Experience with Mac systems is advantageous.

Job Overview *

Insight Global is seeking a candidate to provide support for a prominent healthcare organization. This individual will assist in managing a comprehensive Microsoft-based network utilizing Windows 10/11 and Microsoft Office 365, including MS Teams. Under the supervision of IT leadership, responsibilities may include:

  • Receiving and processing computing assets.
  • Relocating equipment within and between facilities.
  • Preparing equipment for build/image tasks.
  • Conducting client interviews for pre-deployment asset assessment.
  • Implementing the deployment strategy.
  • Executing equipment replacement tasks.
  • Updating the asset management system to reflect completed work.
  • Documenting daily activities.

This role also entails installing and maintaining PC hardware and software, troubleshooting issues, performing data transfers and recovery, independently resolving basic network communication challenges, and undertaking various administrative responsibilities.



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