Guest Service Representative

4 weeks ago


Duluth, Minnesota, United States Fairfield Inn & Suites Full time
Job Summary

The Fairfield Inn & Suites is seeking a skilled Guest Service Representative to provide exceptional customer service and support to our guests. As a key member of our team, you will be responsible for ensuring a positive and memorable experience for our guests, from check-in to check-out.

Key Responsibilities

* Greet and register guests, providing room assignments and maintaining guest privacy
* Promote and sell hotel services and amenities
* Provide excellent customer service, responding to guest inquiries and resolving issues in a professional and courteous manner
* Maintain accurate records and reports, including credit card validation and cash handling
* Collaborate with other departments to ensure seamless guest experience

Requirements

* High school diploma or equivalent required
* Previous customer service experience preferred
* Strong communication and interpersonal skills
* Ability to work in a fast-paced environment and adapt to changing situations
* Basic computer skills and knowledge of property management systems

What We Offer

* Competitive hourly rate
* Quarterly bonus plan
* 401k with employer match
* DailyPay option
* Opportunities for advancement and professional growth

Working Conditions

* Standing and walking for long periods of time
* Ability to lift and carry up to 30 pounds
* Frequent interaction with guests and colleagues

How to Apply

Interested candidates should submit their application, including a resume and cover letter, to [insert contact information]. We look forward to hearing from you

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