Guest Service Representative

5 days ago

Duluth, Minnesota, United States Residence Inn Sugarloaf Duluth Full time
Job Title: Guest Service Representative

We are seeking a highly skilled Guest Service Representative to join our team at Residence Inn Sugarloaf Duluth. As a key member of our front desk team, you will be responsible for delivering exceptional customer service to our guests, ensuring their stay with us is nothing short of outstanding.

Key Responsibilities:
  • Provide personalized, friendly service to every guest and associate
  • Have knowledge of all hotel systems, including PBX phone system, key card system, PMS reservation systems, and general office machines
  • Complete all tasks described on the relevant shift check list during shift
  • Have knowledge of fire alarm system and Emergency/evacuation procedures
  • Check the credit of guest accounts daily and follow up if action is required
  • Have knowledge of surrounding area
  • Be responsible for security of guests, fellow employees, and hotel assets
  • Keep cash drawer secure and in balance throughout the shift
  • Communicate with housekeeping department in order to ensure an ample supply of clean rooms
  • Sell and up-sell rooms to walk-ins and phone reservations
  • Have general knowledge of housekeeping, bed making, vacuuming, etc.
  • Strive for the consistent goal of 100% occupancy and 100% guest satisfaction
  • Have professional telephone & communication skills
  • Have patience and understanding for every person encountered
Requirements:
  • Keep confidential the business functions of the company, including financial status, customer/guest information, employee issues, etc.
  • Must be responsible for security of guests, fellow employees, and hotel assets
  • Have knowledge of fire alarm system and evacuation procedures
  • Able to report to scheduled shifts
  • Able to communicate effectively in writing, by telephone, and in person
  • Able to work a flexible schedule
  • Is organized, honest, and works well with others
  • Maintain a clean and attractive work area, uniform, and person
  • Has the highest degree of integrity and is humble, living by the Golden Rule
  • Able to work with people from diverse cultures and backgrounds
  • Values of dedication, innovation, showing respect, being driven by excellence, being community-focused, and having a spirit of service
  • Be able to bend, reach, kneel, push, and stretch and lift and/or carry up to 25 pounds
  • Can perform work for 8 hours and work in a restrictive space/environment
  • Must have eyesight enabling vision both near and far
  • Must be able to use/lift arms for up to 8 hours
  • Must be able to handle and work well under pressure
  • Have finger dexterity for operating equipment such as computers
  • Able to understand operating of computer PMS systems and functions with minimal supervision and recall task to preform needed guest functions
  • Must speak in a clear, understandable voice, hear at a basic level, and understand English

Vision Hospitality Group is an equal opportunity/AA/Disability/Veteran employer. As an Equal Opportunity Employer, Vision Hospitality Group celebrates diversity and is committed to creating an equitable and inclusive environment and a sense of belonging for all associates. We do not discriminate and believe everybody should be proud of who they are, represent their culture and heritage, and live by the Golden Rule.

  • Guest Services Representative

    3 weeks ago

    Duluth, Minnesota, United States Hendrick Automotive Group Full time

    Job SummaryWe are seeking a highly skilled Guest Services Representative to join our team at Hendrick Automotive Group. As a key member of our sales department, you will be responsible for providing exceptional customer service, ensuring a positive and welcoming environment for our guests, and supporting the administrative functions of the sales team.Key...

  • Guest Services Representative

    2 weeks ago

    Duluth, Minnesota, United States Hendrick Automotive Group Full time

    Job SummaryWe are seeking a highly skilled Guest Services Representative to join our team at Hendrick Automotive Group. As a key member of our sales department, you will be responsible for ensuring a friendly and receptive environment for our guests and providing administrative support to our sales team.Key ResponsibilitiesPerform opening and closing...

  • Guest Services Ambassador

    3 weeks ago

    Duluth, Minnesota, United States OCI Hospitality Full time

    About UsOCI Hospitality is a hospitality company that operates hotels with a mission to enrich the lives of others through hospitality.We believe that our team members are at their best when they are friendly, flexible, hardworking, and helpful. Our hotels provide a welcoming environment for our guests, and every position plays a crucial role in enriching...

  • Customer Service Representative

    2 days ago

    Duluth, Minnesota, United States Pier B Resort Full time

    About Pier B ResortWelcome to Pier B Resort, a premier hospitality destination where we strive to deliver exceptional guest experiences. Our team is dedicated to building relationships based on respect, hard work, and a passion for delivering outstanding service.Job SummaryWe are seeking a highly motivated and customer-focused Guest Service Representative to...

  • Guest Service Attendant

    6 days ago

    Duluth, Minnesota, United States DECC Company Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Guest Service Attendant to join our team at the Duluth Entertainment Convention Center (DECC). As a Guest Service Attendant, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and ensuring a positive experience for all event...

  • Overnight Customer Service Representative

    2 weeks ago

    Duluth, Minnesota, United States Planet Fitness - PF Baseline Fitness Full time

    Job Title: Overnight Member Services RepresentativeWe are seeking a highly motivated and customer-focused Overnight Member Services Representative to join our team at Planet Fitness - PF Baseline Fitness. As a key member of our overnight team, you will be responsible for providing exceptional customer service to our members, prospective members, and...

  • Guest Services Coordinator

    2 months ago

    Duluth, Minnesota, United States Concord Hospitality Full time

    Rooms Controller We are seeking individuals who possess a genuine enthusiasm for assisting others. Working at the front desk places you at the center of the hotel, providing the most interaction with our guests. Your role is crucial to the overall experience that guests will enjoy. Your proactive, responsive, and caring nature will significantly enhance...

  • Customer Service Representative

    4 weeks ago

    Duluth, Minnesota, United States Pizza Luce Full time

    {"title": "Customer Service Representative", "content": "Pizza Lucé is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our support staff, you will be responsible for providing exceptional service to our guests, ensuring a positive dining experience, and supporting your...

  • Overnight Customer Service Representative

    3 weeks ago

    Duluth, Minnesota, United States Planet Fitness Full time

    Job SummaryThe Overnight Member Services Representative will be responsible for delivering exceptional customer service to Planet Fitness members, prospective members, and guests. This role requires a positive and professional attitude, with a passion for fitness and health.Key ResponsibilitiesGreet members, prospective members, and guests, providing a...

  • Night Auditor Representative

    3 weeks ago

    Duluth, Minnesota, United States OCI Hospitality Full time

    Job Title: Night Auditor RepresentativeWe are seeking a Night Auditor Representative to join our team at OCI Hospitality. As a Night Auditor Representative, you will be responsible for providing exceptional guest service and ensuring a smooth check-in and check-out process.Key Responsibilities:Perform all check-in and check-out tasksManage online and phone...

  • Customer Service Representative

    4 weeks ago

    Duluth, Minnesota, United States Service Experts Full time

    Customer Service Specialist Job DescriptionAt Service Experts, we're seeking a highly skilled Customer Service Specialist to join our team. As a key member of our customer-facing team, you'll be responsible for delivering exceptional customer service and support to our valued clients.Key Responsibilities:Provide timely and effective responses to customer...

  • Customer Service Representative

    1 month ago

    Duluth, Minnesota, United States Service Experts Full time

    Job Summary:The Customer Service Specialist plays a vital role in ensuring exceptional customer experiences at Service Experts. As a key member of our team, you will be responsible for handling customer inquiries, resolving issues, and providing top-notch support to our valued clients.Key Responsibilities:Customer Service: Respond to customer inquiries,...

  • Customer Service Representative

    2 weeks ago

    Duluth, Minnesota, United States Chick-fil-A Full time

    At Chick-fil-A, we're not just hiring a Team Member - we're looking for a dedicated individual who shares our passion for delivering exceptional customer service and creating a welcoming environment for our guests. As a Front of House Team Member, you'll play a vital role in ensuring every guest has a positive experience, from the moment they walk in the...

  • Customer Service Representative

    1 week ago

    Duluth, Minnesota, United States Chick-fil-A Full time

    About the RoleAt Chick-fil-A, we're more than just a fast food chain - we're a team of dedicated individuals who strive to provide exceptional customer service and create a welcoming environment for our guests.Key ResponsibilitiesProvide Excellent Customer Service: Ensure every guest leaves with a smile by being attentive, friendly, and responsive to their...

  • Customer Service Representative

    3 weeks ago

    Duluth, Minnesota, United States Pizza Luce Full time

    About Pizza LucPizza Luc is a renowned pizza restaurant chain in Minnesota, serving up delicious food made from fresh ingredients and original recipes since 1993. We take pride in our award-winning pizza and exceptional guest service.Job SummaryWe are seeking a highly motivated and enthusiastic Customer Service Support Staff to join our team. As a key member...

  • Customer Service Representative

    2 weeks ago

    Duluth, Minnesota, United States Chick-fil-A Full time

    Grow with UsAt Chick-fil-A, the Front of House (FOH) Team Member role is a pathway to growth and opportunity. Working alongside an independent Owner/Operator, Team Members gain valuable life skills and experience that extend far beyond the restaurant. They are the heart of our guest experience, providing exceptional service and creating memorable moments for...

  • Customer Service Representative

    3 weeks ago

    Duluth, Minnesota, United States Pizza Luce Full time

    About Pizza LucéPizza Lucé is a leading pizza restaurant chain in Minnesota, serving up delicious food made from fresh ingredients and original recipes since 1993.We take pride in our award-winning pizza and guest service, and we're committed to a quality work environment and supporting our community and local arts and music.Job SummaryWe're seeking a...

  • Customer Service Representative

    1 month ago

    Duluth, Minnesota, United States Chick-fil-A Full time

    About the RoleAt Chick-fil-A, we're looking for talented individuals to join our team as Front of House Team Members. As a key member of our restaurant team, you'll play a vital role in delivering exceptional customer service and creating a welcoming atmosphere for our guests.Key ResponsibilitiesProvide Exceptional Customer Service: Greet guests with a...

  • Customer Service Representative

    4 weeks ago

    Duluth, Minnesota, United States Pizza Luce Full time

    About Pizza LucéPizza Lucé is a renowned pizza restaurant chain in Minnesota, serving up delicious food made from fresh ingredients and original recipes since 1993. We take pride in our award-winning pizza and exceptional guest service.Job SummaryWe are seeking a highly motivated and enthusiastic Customer Service Support Staff to join our team. As a key...

  • Customer Service Representative

    1 month ago

    Duluth, Minnesota, United States Pizza Luce Full time

    About the RolePizza Lucé is seeking a highly motivated and customer-focused individual to join our team as a Support Staff Member. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring that every guest has a positive experience at our restaurant.Key ResponsibilitiesProvide warm and sincere greetings to...