Customer Service Agent

3 days ago

Cleveland, Ohio, United States Crescent Services Full time

Job Title: Customer Service Agent - Front Desk

Location: The Hotel Cleveland

Job Type: Full-time

About Us:

Crescent Hotels & Resorts is a leading hospitality company that values its associates and strives to create a great place to work. Our mission is to provide exceptional experiences for our guests, and we are committed to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion.

Job Summary:

We are seeking a highly skilled customer service agent to join our team as a front desk agent. The successful candidate will be responsible for greeting all guests immediately with a friendly and genuine welcome, using a positive and clear speaking voice, listening to and understanding requests, and responding with appropriate action.

Responsibilities:

  • Greet all guests immediately with a friendly and genuine welcome.
  • Use a positive and clear speaking voice, listen to and understand requests, and respond with appropriate action.
  • Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information, and making appropriate selections of rooms based on guest needs.
  • Verify and imprint credit cards for authorization using electronic acceptance methods, handle cash, make change, and balance an assigned house bank.
  • Promptly answer the telephone using positive and clear communication, input messages into the computer, retrieve messages and communicate the content to the guest, and close guest accounts at time of check out.

Requirements:

  • Previous customer service experience.
  • Hotel experience preferred.
  • Self-starting personality with an even disposition.
  • Maintain a professional appearance and manner at all times.
  • Ability to communicate well with guests.

What We Offer:

  • Highly competitive wages.
  • An exceptional benefit plan for eligible associates and their family members.
  • 401K matching program for eligible associates.
  • Flexible scheduling to allow you to focus on what is important to you.
  • Discounts with Crescent managed properties in North America for you and your family members.

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