Customer Experience Ambassador

3 days ago


Cleveland, Ohio, United States Comfort Inn Full time
About Comfort Inn

Comfort Inn is a hospitality brand that prides itself on welcoming every guest, every partner, and everywhere their journey takes them. We bring together the people, brand, and technology that enable the success of others.

We offer a Competitive Wage(s) based on experience to our Front Desk Agents.

Job Responsibilities

As a Customer Experience Ambassador, you will be responsible for providing exceptional service by connecting with guests to make a better experience for each and every person who stays at our hotel. This includes:

  • Delivering personalized attention to ensure a memorable stay
  • Participating in regular staff meetings and/or recurrent training to enhance knowledge and skills
  • Maintaining thorough knowledge of reservation policies, promotions, and hotel services

In addition, you will work collaboratively with colleagues to achieve shared goals and uphold the highest standards of customer satisfaction.

Requirements

To succeed in this role, you must have:

  • A High-school diploma required; some college preferred
  • The ability to work with minimal supervision and maintain a positive, professional attitude
  • Strong problem resolution skills, excellent communication skills, and the ability to manage dissatisfied guests effectively
  • Excellent judgment and discretion when evaluating member/guest problems and determining solutions
  • Ability to gather information from multiple systems to review, evaluate, and resolve problems efficiently
  • An understanding of Choice's Values & Performance Principles: communication, collaboration, performance excellence, sense of urgency, openness to new ideas, inclusion & diversity, integrity, customer focus, and respect
Salary Information

We estimate an annual salary of $43,000-$53,000 for this position, depending on your level of experience.



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