Customer Service Representative

7 days ago


Cleveland, Ohio, United States Medical Service Company Full time

Medical Service Company is a family-owned and operated durable medical equipment and respiratory provider with over 70 years of experience. We are proud to be a 13-Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work in 2024, as well as a two-time recipient of the National HME Excellence Award for Best Home Medical Equipment company in the US. Our team has also been awarded the distinguished honor of HME Provider of the Year in 2021.

About the Role

We are hiring a full-time Contact Center Specialist, Case Management to join our team As a Customer Service Representative - Medical Equipment Specialist, you will be responsible for handling incoming phone inquiries related to Respiratory, Durable Medical Equipment and Re-Supplies, providing excellent customer service, and ensuring timely resolution of issues. This role requires strong communication skills, attention to detail, and the ability to work effectively in a team environment.

Responsibilities
  • Manage high-volume same-day urgent orders
  • Review all inbound documents received and make outbound calls to physician offices and hospitals to request pending documentation necessary for qualification
  • Verify patient demographic information and confirm and validate insurance coverage
  • Collect method of payment when applicable based on equipment and insurance guidelines required by MSC protocol
Qualifications
  • Graduate of an accredited high school
  • Minimum of 1 year of progressively responsible customer service experience preferred
  • Customer-oriented with excellent oral and written communication skills
  • Pleasant personality with excellent phone and interpersonal and organizational skills (a team player)
What We Offer
  • Starting salary no less than $16.50/hr
  • Competitive pay structure with opportunities for advancement
  • MEDICAL, DENTAL & VISION INSURANCE
  • HSA account with company contribution
  • PET INSURANCE
  • Company-provided life and AD&D insurance
  • Short-term and long-term disability insurance
  • Tuition reimbursement program
  • Employee assistance program (EAP)
  • Employee referral bonus program
  • DEI&B program
  • Social recognition program
  • Employee engagement opportunities
  • Calm app access
  • 401(k) plan with company matching program and Roth IRA
  • Company discounts
  • Paid vacation, sick days, YOU (Mental Health) days, and holidays


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