Customer Service Representative
6 days ago
About the Role
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at First Federal Lakewood. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers by handling their transactions, answering their inquiries, and addressing any issues they may have.
Key Responsibilities
- Provide excellent customer service by processing customer transactions and responding to their inquiries in a timely and professional manner.
- Operate the teller window and maintain accurate records of customer transactions.
- Assist customers with opening and closing accounts, as well as providing information on bank products and services.
- Act as a backup to the head teller and assist with overrides and coaching new tellers.
- Cross-sell bank products and services to customers based on their needs and preferences.
- Perform back-office duties, such as completing branch reports, balancing ATMs, and processing night/mail deposits.
- Assist with shared Customer Relationship Center responsibilities.
Requirements
- High school diploma or equivalent is required; bachelor's degree is preferred.
- 0-2 years of experience in retail banking or customer service is required.
- Experience with handling cash and operating a teller window is necessary.
- Proficiency in MS Office (Outlook, Excel, Word) is required; Cleartouch, OnBase, and various government and investor software/web portals are preferred.
About the Salary
The estimated salary for this position is $40,000 - $60,000 per year, depending on experience and location. This salary range is based on industry standards and market conditions.
About First Federal Lakewood
First Federal Lakewood is a leading financial institution dedicated to providing exceptional service to our customers. We offer a competitive salary, benefits package, and opportunities for career growth and development.
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