Customer Service Representative
5 days ago
We are a family-owned and operated durable medical equipment and respiratory provider with over 70 years of experience. Our team has been recognized as a Top Workplace by the NorthCoast 99 Award for 13 consecutive years.
About the RoleThis part-time position (24 hours a week) requires excellent customer service skills, attention to detail, and ability to multitask. You will be working between 9am-4pm, Monday-Friday, and will be responsible for:
- Managing high volumes of same-day urgent orders
- Reviewing inbound documents and making outbound calls to physician offices and hospitals
- Verifying patient demographic information and insurance coverage
- Providing support to customers over the phone and accurately documenting interactions
Your primary responsibilities will include:
- Managing a high volume of same-day urgent orders
- Reviewing all inbound documents received and making outbound calls to physician offices and hospitals to request pending documentation
- Verifying patient demographic information and confirming insurance coverage
- Collecting method of payment when applicable based on equipment and insurance guidelines
- Providing excellent communication skills to interact with customers over the phone and provide support
- Accurately documenting patient and referral interactions, including issue descriptions, resolutions, and follow-up actions taken
- Responsible for meeting personal and team qualitative and quantitative targets
To be successful in this role, you will need:
- Excellent oral and written communication skills
- Pleasant personality with excellent phone and interpersonal skills
- Ability to organize and coordinate multiple tasks
- Build sustainable relationships and engage customers
- Self-Starter who works well independently
We offer a competitive salary starting at $16.50 per hour, plus benefits including paid vacation and YOU days, Employee Referral Bonus Program, DEI&B Program, Social Recognition Program, and Employee Engagement Opportunities.
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