Customer Service Representative

5 days ago


Cleveland, Ohio, United States Medical Service Company Full time
Medical Service Company: Join Our Team as a Customer Service Representative

We are a family-owned and operated durable medical equipment and respiratory provider with over 70 years of experience. Our team has been recognized as a Top Workplace by the NorthCoast 99 Award for 13 consecutive years.

About the Role

This part-time position (24 hours a week) requires excellent customer service skills, attention to detail, and ability to multitask. You will be working between 9am-4pm, Monday-Friday, and will be responsible for:

  • Managing high volumes of same-day urgent orders
  • Reviewing inbound documents and making outbound calls to physician offices and hospitals
  • Verifying patient demographic information and insurance coverage
  • Providing support to customers over the phone and accurately documenting interactions
Responsibilities and Duties

Your primary responsibilities will include:

  1. Managing a high volume of same-day urgent orders
  2. Reviewing all inbound documents received and making outbound calls to physician offices and hospitals to request pending documentation
  3. Verifying patient demographic information and confirming insurance coverage
  4. Collecting method of payment when applicable based on equipment and insurance guidelines
  5. Providing excellent communication skills to interact with customers over the phone and provide support
  6. Accurately documenting patient and referral interactions, including issue descriptions, resolutions, and follow-up actions taken
  7. Responsible for meeting personal and team qualitative and quantitative targets
Required Skills and Qualifications

To be successful in this role, you will need:

  • Excellent oral and written communication skills
  • Pleasant personality with excellent phone and interpersonal skills
  • Ability to organize and coordinate multiple tasks
  • Build sustainable relationships and engage customers
  • Self-Starter who works well independently
Benefits

We offer a competitive salary starting at $16.50 per hour, plus benefits including paid vacation and YOU days, Employee Referral Bonus Program, DEI&B Program, Social Recognition Program, and Employee Engagement Opportunities.



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