Associate Relations Manager

2 weeks ago

Atlanta, Georgia, United States Americold Logistics Full time
Job Overview

Key Responsibilities

The Associate Relations Manager plays a pivotal role in fostering a workplace environment that aligns with our organizational values and promotes fairness and respect among all associates. This position is tasked with mitigating employment risks by ensuring a workplace free from harassment and discrimination, while adhering to all relevant employment laws and regulations. The role encompasses both proactive and reactive responsibilities, requiring a balanced approach to crisis management and preventive measures.
  • Oversee Associate Relations processes to ensure a proactive, equitable, and consistent resolution approach by cultivating strong relationships with both associates and management.
  • Develop and maintain all necessary documentation in accordance with local, state, and federal regulations, as well as company policies.
  • Support HR in addressing ethics and compliance hotline reports related to Associate Relations matters. Conduct or assist in investigations pertaining to significant Associate Relations issues or complex associate situations.
  • Design and implement performance management systems, which include performance evaluations, corrective actions, feedback mechanisms, and performance improvement plans.
  • Recommend, develop, and facilitate training programs on Associate Relations topics (including employment laws, policies, and best practices) for various audiences, ensuring consistency in application.
  • Investigate, analyze, negotiate, and resolve intricate Associate Relations issues promptly and effectively. Collaborate with Legal as necessary to address complex matters.
  • Prepare and present monthly, annual, and ad hoc reports, including analytics that monitor Associate Relations trends and identify areas for enhancement. Provide recommendations to senior leadership based on these insights.
  • Engage in conducting and analyzing associate surveys, focus groups, and exit interviews to uncover trends and recommend actions for improvement.
Qualifications and Experience
  • Minimum of 5 years of direct experience in Associate Relations or Human Resources, focusing on Associate Relations.
  • Bachelor's degree required.
  • Proficient in employment and labor laws and regulations across the United States.
  • Strong technical skills in Office 365/Teams, MS Word, Outlook, Excel, PowerPoint, SharePoint, and Adobe.
  • Experience in analyzing complex data sets and formulating recommendations for business leaders.
Preferred Qualifications
  • Specialized training in Associate Relations.
  • Experience with employment and labor laws in Canada.
  • Background in union environments and traditional labor issues.
  • Ability to handle confidential information with discretion.
  • Proficient in managing multiple priorities and meeting deadlines in high-pressure situations.
Physical Requirements
  • Ability to sit for extended periods, with frequent interruptions.
  • Requires manual dexterity for typical office tasks.
  • May involve travel by automobile and airplane for business purposes.
  • May require visits to warehouse operations in varying temperatures.
  • Ability to lift and carry objects weighing up to 20 pounds.
Work Environment

The characteristics of the work environment described here are representative of those an employee may encounter while performing the essential functions of this role. The Company provides reasonable accommodations in accordance with applicable laws.

What We Offer:

At Americold, we prioritize our associates' health and financial well-being, offering comprehensive benefit programs tailored to meet their needs. Joining Americold means becoming part of a values-driven organization with a clear mission: to help our customers feed the world.

Americold is an Equal Opportunity/Affirmative Action Employer and adheres to all applicable employment laws.

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