Client Relations Associate

2 weeks ago


Atlanta, Georgia, United States Axion BioSystems Full time

Position: Inside Sales Customer Support Specialist

Company Overview:

At Axion BioSystems, we are dedicated to equipping our scientists and engineers with innovative tools that drive new discoveries and enhance clinical outcomes. Our products play a crucial role in pioneering research across various fields, including neurodegenerative diseases, cancer immunotherapy, and cardiac safety.

Role Summary:

We are currently seeking an Inside Sales Customer Support Specialist to join our Customer Success Team. This role involves direct engagement with clients to address inquiries related to sales, manage customer support requests, and provide pricing and quotes. The successful candidate will utilize our Enterprise Resource Planning (ERP) system to efficiently handle purchase orders, ensuring accuracy and attention to detail.

Key Responsibilities:

  1. Respond to customer inquiries, provide pricing information, and issue order confirmations.
  2. Process and approve customer orders in the ERP system promptly.
  3. Address emails to resolve product inquiries and appropriately redirect support requests.
  4. Monitor stock levels and lead times, communicating order status to customers.
  5. Maintain the Sharefile and Salesforce databases for existing customers and assets.
  6. Assist with various projects impacting the Customer Success Team and other departments.
  7. Gain familiarity with Axion's product offerings to provide accurate quotes for consumable items.

Qualifications:

  • Bachelor's Degree or higher in a Business/Sales or a related technical field.
  • Prior experience in customer service and inside sales is preferred.
  • Detail-oriented with a strong work ethic.
  • Ability to manage multiple tasks and prioritize effectively to meet deadlines.
  • Excellent written and verbal communication skills.
  • Proficient in computer usage and software applications.
  • Strong organizational and time management abilities.
  • Must be a U.S. citizen or hold Permanent Resident status (this position is not eligible for work visa sponsorship).

Benefits:

Axion offers competitive compensation, including bonus opportunities and a comprehensive benefits package featuring 20 PTO days annually, paid holidays, medical/dental/vision insurance, a 401k plan with company matching, and a hybrid work schedule.

We are committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.



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